Partner Enablement Manager (Preferred Candidate Identified)

As a Partner Enablement Manager you will support MCG’s strategic alliance and partner ecosystem by managing day-to-day partner engagement activities, coordinating cross-functional collaboration, and helping partners effectively understand and utilize MCG solutions. You will serve as a primary operational point of contact for assigned partners, supporting relationship management, issue coordination, partner communications, and enablement activities that contribute to partner satisfaction and business growth. 

  

You will work closely with Product, Customer Success, Sales, Marketing, and Technical teams to support partner initiatives, guide integration projects, maintain operational alignment, and help identify opportunities to improve partner experience, engagement and growth. This role applies professional judgment to resolve non-routine issues within an established framework while contributing to continuous process improvement and partner program effectiveness. 

 

 

You Will: 

• Serve as a primary day-to-day contact for assigned strategic alliance partners, supporting relationship management and ongoing operational coordination. 

• Coordinate recurring partner meetings aligned with MCG goals, priorities, and partner engagement plans, including follow-up activities and ongoing communication between partners and internal stakeholders. 

• Support partner enablement efforts by providing information, resources, and guidance related to MCG products, workflows, and processes. 

• Respond to partner inquiries and coordinate issue resolution with internal teams, including Product, Customer Success, Technical Support Services, and Sales Operations. 

• Track and monitor partner-reported issues through resolution by TSS and SEAD, ensuring timely communication and documentation is delivered by TSS. 

• Maintain accurate records of partner activities, integrations, contacts, and engagement metrics within Salesforce and related systems. 

• Assist with partner onboarding, operational readiness activities including commercialization, and ongoing enablement support. 

• Collaborate with internal stakeholders to support partner-related initiatives, integration activities, and process improvements along with delivering leads to the Senior Manager. 

• Gather and share partner feedback, business needs, risks, competitor intel and market observations with internal teams to support product and operational planning. 

• Support development and distribution of partner communications, updates, and informational campaigns. 

• Participate in partner conferences, meetings, and industry events as needed to support relationship management and partner engagement activities. 

• Identify opportunities to expand MCG’s footprint with other partners’ ecosystems. 

• Use AI-enabled productivity and collaboration tools responsibly to improve communication quality, organization, reporting, and operational efficiency while validating outputs for accuracy and appropriateness. 

 

What We’re Looking For: 

• Bachelor’s degree in business, healthcare administration, information systems, marketing, or a related field, or equivalent practical experience. 

• At least 3 years of professional experience in partner management, customer success, account coordination, healthcare technology, SaaS, or related business operations roles. 

• Experience working cross-functionally with teams such as Product, Sales, Customer Success, Support, or Marketing. 

• Experience coordinating projects, initiatives, or partner/customer activities with multiple stakeholders and competing priorities. 

• Working knowledge of healthcare technology, healthcare operations, electronic medical records, population health platforms, or related healthcare systems. 

• Strong organizational, analytical, and problem-solving skills. 

• Strong written and verbal communication skills, including experience facilitating meetings and managing professional business communications. 

• Experience using CRM or relationship management systems such as Salesforce. 

• Proficiency with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint. 

• Ability to travel occasionally for partner meetings, conferences, or company events. 

  

  

Other Qualifications: 

• Experience supporting strategic partnerships, integrations, or SaaS enablement programs preferred. 

• Familiarity with project coordination methodologies or workflow management tools preferred. 

• Ability to build collaborative working relationships with internal and external stakeholders. 

• Demonstrated ability to manage multiple priorities and adapt in a fast-paced environment. 

• Customer-focused mindset with strong attention to detail and follow-through. 

• Experience supporting operational reporting, dashboards, or partner performance tracking preferred. 

 

The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. 

 

Pay Range: 95,000 – 134,000 

Other compensation: Bonus Eligible 

 

Perks & Benefits:  

💻 Remote work  

✈️ Occasional travel expected for company-sponsored events 

🩺 Medical, dental, vision, life, and disability insurance 

📈 401K retirement plan; flexible spending and health savings account 

🏝️ 15 days of paid time off + additional front-loaded personal days 

🏖️ 14 company-recognized holidays + paid volunteer days  

👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave  

🌈 LGBTQ+ Health Services 

🐶 Pet insurance  

📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/  

 

We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it.