ADMINISTRATIVE AIDE (Guest Services Specialist)

Introduction

This is a Management Service position,\r\nand serves at the pleasure of the Appointing Authority.\r\nIf you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today!\r\nThe Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with nearly 12,000 employees and a budget of more than $1 billion. In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release.\r\nAs a member of the DPSCS team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union.\r\n�\r\n\r\n

GRADE

11\r\n

LOCATION OF POSITION

Carroll County\r\n6852 4th Street\r\nSykesville, MD 21784\r\n

POSITION DUTIES

This position is responsible for providing direct\r\nassistance and customer service to internal and external clients at the MD\r\nPolice and Correctional Training Commissions’ Public Safety Education and\r\nTraining Center (PSETC). This position functions as a general Guest Services\r\nSpecialist and has the responsibility of assisting the Guest Services Unit and other\r\noperational units with day-to-day support functions. Primary functions will be\r\nmanaged within the Guest Services Unit by performing reception desk functions,\r\nconducting security screening of visitors, preparing weekly activity schedules,\r\ngenerating work orders, conducting facility inspections and inventory and\r\nplanning for upcoming special event needs through preparation of work orders\r\nand coordination of logistics between units.\r\n�\r\nPosition\r\nDuties:\r\n\r\n Provides face-to-face customer\r\n service to all guests and staff at the PSETC.\r\n Performs daily receptionist\r\n duties, responding to inquiries made in-person and via telephone or email.\r\n Provides administrative\r\n support to the Guest Services Administrator, including review of reservation�requests for new guests and\r\n preparation of billing statements.\r\n Orders office and janitorial\r\n supplies to maintain operational inventory for the front desk, work rooms and�other units as necessary.\r\n Inspects classrooms and\r\n residence hall rooms for occupancy\r\n Updates residence hall\r\n notebooks and other related informational documents for overnight guests.\r\n Produce PSETC signs and\r\n facility directions for distribution.\r\n Print and assemble a large\r\n volume of manuals and materials for training units.\r\n Assist with administrative\r\n functions related to overnight guest stay, including ordering supplies,\r\n printing�labels and guest\r\n information, preparation of check-in packets.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.\r\nEducation: Graduation from an accredited high school or possession of a high school equivalency certificate.\r\n\r\nExperience:� �Four years performing secretarial work or clerical work involving typing duties.\r\n

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered.�Include clear and specific information on your application regarding�your qualifications.\r\n1.\r\nTwo years of professional experience providing face-to-face customer service as\r\nthe first point of contact with a business in the fields of hospitality,\r\neducation or government operations.\r\n\r\n\r\n2.\r\nStrong written and verbal communication skills and computer processing,\r\nincluding the use of Google and Microsoft Office Suite.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants�who possess the following preferred qualification(s).�Include clear and specific information on your application regarding�your qualifications.\r\n\r\n\r\n\r\n \r\n Experience\r\n with conducting physical inventory and ordering supplies\r\n \r\n \r\n Experience\r\n printing and using print shop equipment, and the assembly of detailed manuals,\r\n programs or various hard copy training materials.\r\n \r\n Experience\r\n with Nitevision software or similar property management housing software\r\n\r\n\r\n

SPECIAL REQUIREMENTS

\r\nThe ideal\r\ncandidate must be fluent in spoken and written English. The ideal candidate\r\nmust effectively and respectfully communicate with diverse populations,\r\nproviding services to individuals with different beliefs, behaviors, and\r\ninterpersonal styles in confinement or community settings. Professional working\r\nfluency in Spanish, Mandarin, Korean, or any other language is a plus.\r\n\r\n

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.�We will not consider information submitted after this date.�Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the�eligible (employment) list for at least one year.\r\n

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.\r\n

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.\r\nCLICK ON THIS LINK FOR MORE DETAILS:�STATE OF MARYLAND BENEFITS\r\n\r\n\r\n Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)\r\n Annual Leave - ten (10) days of accumulated annual leave per year\r\n Sick Leave - fifteen (15) days of accumulated sick leave per year�\r\n Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child�\r\n Holidays - State employees also celebrate at least twelve (12) holidays per year\r\n Pension - State employees earn credit towards a retirement pension\r\n\r\n

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to tiara.mills@maryland.gov. Paper application materials must be received in our office by the closing date for the recruitment.�If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload, please email the requested information to tiara.mills@maryland.gov referencing the recruitment number in the subject line. Only additional materials that are requested will be accepted for this recruitment.\r\n\r\n\r\n\r\nFor questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at 410-585-3999.\r\n�\r\nTiara Mills\r\ntiara.mills@maryland.gov\r\n�\r\nIf you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850.\r\n�\r\nWe thank our Veterans for their service to our country.\r\n�\r\nPeople with disabilities and bilingual candidates are encouraged to apply.\r\n�\r\nAs an equal opportunity employer, Maryland\r\n\r\n