ADMINISTRATIVE AIDE

Introduction

\r\n\r\nThe Maryland Insurance Administration (MIA) is an\r\nindependent State agency that regulates Maryland’s $49 billion insurance\r\nindustry and protects consumers by monitoring and enforcing insurers’ and\r\ninsurance professionals’ compliance with State law.� Staff members are\r\nsubject matter experts who serve as a resource for lawmakers, consumers, and\r\nother public and private entities.�\r\n\r\n\r\n\r\nThe MIA is charged with a broad range of\r\nresponsibilities including the licensure of insurance carriers and insurance\r\nproducers (brokers/agents) operating in Maryland, the conduct of financial\r\nexaminations of companies to monitor financial solvency, and the review and\r\napproval of rates and contract forms.� The MIA investigates reports of\r\nconsumer fraud and consumer complaints about life, health, automobile,\r\nhomeowners, and/or property insurance.� Insurance carriers are subject to\r\nmarket conduct examinations and other actions to monitor compliance with\r\nMaryland law.� The MIA also has a unit dedicated to consumer education and\r\noutreach, which participates in hundreds of events and reaches thousands of\r\nindividual consumers annually.\r\n\r\n\r\n***This recruitment is limited to current employees of the Maryland Insurance Administration.***\r\n\r\n\r\n

GRADE

ASTD11\r\n

LOCATION OF POSITION

Baltimore City�or�Hybrid (between\r\noffice and telework)\r\n

POSITION DUTIES

The MIA’s Life and Health Division’s, Appeals and Grievance\r\nUnit is seeking to fill an Administrative Aide position. The incumbent in this\r\nposition will provide assistance to the Director, Assistant Chief Investigator,\r\nand Insurance Investigator staff within the Appeals and Grievance Unit. This\r\nposition answers telephone calls received from consumers with insurance\r\nquestions and directs them to the appropriate investigator or department within\r\nthe agency. The Administrative Aide sets up\r\ncases using an online complaint tracking system; prepares documents for\r\nhearings and exhibits; produces reports through a cloud-based platform and\r\nmanages communications with internal and external customers using the same.\r\nThis position also creates spreadsheets in Excel to capture and manage data. \r\n

MINIMUM QUALIFICATIONS

Education:\r\nGraduation from an accredited high school or possession of a high school\r\nequivalency certificate.\r\nExperience:\r\nFour years performing secretarial work or clerical work involving typing\r\nduties.\r\nNotes:\r\n1.\r\nAdditional secretarial or clerical experience may be substituted on a\r\nyear-for-year basis for the required education.\r\n2.\r\nThirty credit hours with a major in secretarial science or office technology\r\nfrom an accredited college may be substituted at the rate of thirty credits for\r\none year of experience for up to two years of the required experience.\r\n\r\n\r\n3.�Candidates may substitute U.S.\r\nArmed Forces military service experience as a non-commissioned officer in\r\nAdministration classifications or Administrative, Clerical, or Office Services\r\nspecialty codes in the Administrative Support field of work on a year-for-year\r\nbasis for the required experience.\r\n\r\n

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will have the following:\r\n�\r\n�\r\nExperience drafting professional letters and emails\r\n�\r\nExperience using Excel to manage data\r\n

LIMITATIONS ON SELECTION

This recruitment is limited to current employees of the\r\nMaryland Insurance Administration.\r\n

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE. \r\n

SPECIAL REQUIREMENTS

Demonstrated ability to accurately type on�a keyboard\r\non a personal computer at a minimum of forty words per minute may be required,\r\ndepending on the specific requirements of the position.\r\n

SELECTION PROCESS

Applicants who meet the\r\nminimum qualifications will be included in further evaluation.\r\nThe evaluation may be a rating of your application based on your education,\r\ntraining and experience as they relate to the requirements of the position.�Therefore,\r\nit is essential that you provide complete and accurate information on your\r\napplication.�Please report all related education, experience, dates and\r\nhours of work.�Clearly indicate your college degree and major on your\r\napplication, if applicable. For education obtained outside the U.S., any job\r\noffer will be contingent on the candidate providing an evaluation for\r\nequivalency by a foreign credential evaluation service prior to starting\r\nemployment (and may be requested prior to interview).�\r\n�\r\nComplete applications must\r\nbe submitted by the closing date.�Information submitted after this date\r\nwill not be added.�Incorrect application forms will not be\r\naccepted.�Resumes will not be accepted in lieu of a completed application.\r\nSuccessful candidates may be ranked as Best\r\nQualified, Better Qualified, or Qualified and placed on the�certified\r\neligible list for a period of at least one year.�\r\n

BENEFITS

Our comprehensive benefits package includes a generous\r\nleave package; medical, prescription, dental and vision coverage; healthcare\r\nand dependent daycare flexible spending accounts; a defined benefit pension\r\nplan with optional 457 and 401k supplemental retirement plans; flexible work\r\nschedules; and service that may qualify the successful candidate for the\r\nFederal Public Service Loan Forgiveness Program.\r\n\r\n\r\n\r\n\r\n\r\nSTATE OF MARYLAND BENEFITS\r\n

FURTHER INSTRUCTIONS

Please contact:�charrison@maryland.gov�for additional\r\ninformation concerning this recruitment. Online applications are strongly\r\npreferred.�If you are unable to apply online, you may submit an\r\napplication by mail.�The paper application must be received by close of\r\nbusiness, on the closing date for the recruitment. Postmarks will not be\r\naccepted.� Incorrect application forms will not be accepted.\r\n�\r\nApplications may be mailed\r\nto:\r\n�\r\nMaryland Insurance\r\nAdministration\r\nHuman Resources Division –\r\nRecruitment #: #26-002572-0007\r\n200 St. Paul Place, Suite\r\n2700\r\nBaltimore, Maryland 21202\r\n�\r\nTTY Users call Maryland\r\nRelay Service at 1-800-735-2258.\r\nAs an equal opportunity\r\nemployer, Maryland is committed to recruiting, retaining and promoting\r\nemployees who are reflective of the State’s diversity.���\r\nPeople with disabilities\r\nand bilingual candidates are encouraged to apply.��\r\nWe thank our Veterans for\r\ntheir service to our country and encourage them to apply.\r\n