CHILD SUPPORT SPECIALIST SUPERVISOR (STATEWIDE)

Introduction

\r\n\r\n�\r\nWhen you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.\r\n\r\n�\r\nWe aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.�\r\n\r\n\r\n\r\n\r\nThis recruitment has been reopened to allow for additional application submissions. If you have already applied and been approved for this recruitment (25-004576-0001), please do not reapply; your application remains under consideration.\r\n\r\n\r\n

GRADE

15\r\n

LOCATION OF POSITION

STATEWIDE\r\n\r\n\r\n\r\nThis Statewide recruitment has been opened to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Departments of Social Services throughout the State.�\r\n\r\n\r\nPlease indicate the counties in which you are willing to accept employment on your application.\r\n\r\n\r\nCurrent Vacancy:\r\n\r\n\r\nCarroll County Department of Social Services\r\n1232 Tech Court\r\nWestminster, MD 21157\r\n\r\n

Main Purpose of Job

A Child Support Specialist Supervisor is the supervisory level of child support work.� Employees in this classification supervise Child Support Specialists who investigate and analyze child support cases and initiate appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with applicable federal and State laws, rules and regulations.� Employees in this classification supervise lower-level Child Support Specialists and assigned support staff.\r\n

POSITION DUTIES

\r\nExamples of Work:\r\n\r\nPlans, coordinates, supervises and evaluates the work of lower-level Child Support Specialists and assigned support staff;\r\nTrains lower-level Child Support Specialists in investigating and analyzing child support cases and in initiating appropriate actions to establish, maintain and enforce support payments to dependent children;\r\nMonitors staff activity and prioritizes workload to assure that all case actions are completed in a timely manner and according to regulations, laws, policies and procedures;\r\nDevelops and implements procedures to effectively and efficiently meet the goals of the Child Support program;\r\nEstablishes corrective action plans where indicated and monitors for improvement;\r\nProvides leadership to staff in incorporating strategic planning and quality management in program activities;\r\nServes as liaison between the Child Support Enforcement Administration and other State agencies, the State’s Attorney’s Office and the courts;\r\nAssists agency management in developing and improving services and funding sources related to program development and enhancement;\r\nParticipates in community, inter-departmental, intra-State, and inter-State meetings and forums related to child support issues;\r\nUses mainframe and personal computer systems and software to prepare and submit management, financial and technical reports;\r\nWorks with the Sheriff’s Office to develop solutions to problems related to serving child support warrants and body attachments;\r\nResponds to inquiries from custodial and non-custodial parents, courts, public officials, attorneys and employers in order to resolve problems related to child support cases;\r\nMay conduct customer orientations and make presentations in the community about child support programs and services;\r\nMay assist employers to understand and comply with child support wage withholding procedures;\r\nMay administer the child support program in the absence of the Assistant Director;\r\nMay assist with preparation of the annual budget;\r\nMay draft correspondence for the Assistant Director;\r\nPerforms other related duties.\r\n\r\n

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.� ��\r\nEDUCATION:�� An Associate of Arts degree from an accredited college or�university.\r\nEXPERIENCE:�Five years of experience investigating and analyzing child�support cases and initiating appropriate actions to establish, maintain or enforce support payments for dependent children in�accordance with federal and State laws, rules and regulations.\r\n(Include specific job duties on your application relating to your Child Support payment enforcement experience as defined in the minimum qualification above.)\r\nNOTES:\r\n1.�Candidates may substitute additional experience on a year-for-year basis for the required education.\r\n2.�Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for two years of the required experience.\r\n3.�Candidates may substitute experience determining eligibility for government assistance programs for one year of the required�experience.\r\n

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.\r\n

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.�\r\n\r\n\r\nIf you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.\r\n\r\n\r\n

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.� The supplemental questionnaire may be used as part of the rating process.� Therefore, it is important that you provide complete and accurate information on your application.\r\n\r\n\r\nFor education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.� �\r\n

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:�STATE OF MARYLAND BENEFITS\r\n\r\n\r\n•\tPersonal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).�\r\n\r\n\r\n•\tAnnual Leave – ten (10) days of accumulated annual leave per year.\r\n•\tSick Leave – fifteen (15) days of accumulated sick leave per year.\r\n•\tParental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.\r\n•\tHolidays – State employees also celebrate at least twelve (12) holiday per year.\r\n•\tPension – State employees earn credits towards a retirement pension.\r\n•\tPositions may be eligible for telework.\r\n\r\n\r\n\r\n\r\n

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Room 1116-F, Baltimore, MD 21201.\r\n\r\n\r\nOr email cynthia.mcmillian@maryland.gov.; voice 410-767-7199.\r\n\r\n\r\nIf you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.�\r\n\r\n\r\nDo not submit unsolicited documentation.�Resumes should not be viewed for a completed state application.�\r\n\r\n\r\nTTY Users: call via Maryland Relay.\r\n\r\n\r\nAs an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.\r\nWe thank our Veterans for their service to our country and encouraged them to apply.\r\n\r\n\r\n