ADMINISTRATIVE SPECIALIST I

Introduction

It is important that all experience be fully documented. Failure\r\nto�ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY�may\r\ncause the candidate to be rejected.\r\n\r\n\r\n\r\n\r\n\r\nPLEASE FILL OUT THE APPLICATION COMPLETELY.\r\n�\r\n➢�The application is part\r\nof the examination process. Your answers will determine your eligibility to\r\nparticipate in the next phase of the selection process.\r\n➢�Clearly describe your\r\nqualifications in detail. Credit cannot be given for education, training,\r\nexperience, knowledge, skills, and abilities that you fail to indicate.\r\n➢�Do not leave any answer\r\nspaces blank; if a question does not apply, write 'N/A'.\r\n➢�Although you may attach a\r\nresume to further describe your qualification, it does not substitute for\r\ncompleting the application form. An incomplete application form may result in\r\ndisqualification. Do NOT write 'see resume' in your work history or\r\nresponses to supplemental questions.\r\n➢�Failure to comply with\r\nthese instructions may result in disqualification.\r\n➢�Read the Job Announcement\r\ncarefully for specific filing instructions, supplemental questions, and final\r\nfiling dates.\r\n

GRADE

10\r\n

LOCATION OF POSITION

Department of Maryland State Police\r\nLicensing Division\r\n1111 Reisterstown Road\r\nPikesville, MD 21208\r\n

Main Purpose of Job

The main purpose of the job is\r\nto receive incoming telephone calls that come into the Division and properly\r\ntransfer the calls to the appropriate person or extension. Provide callers with\r\ngeneral information about the Division including assisting the public with\r\nquestions and guidance of our website. Provide walk-in individuals with general\r\ninformation about where to go on our website to compete their applications.\r\nResponsible for greeting, announcing and directing visitors as well as maintain\r\na daily log of all visitors. Process all mail and packages that is received and\r\nensure that it is distributed to the appropriate units.\r\n

POSITION DUTIES

Receives incoming telephone\r\ncalls and transfers the call to the appropriate person or extension number;\r\n�\r\nProvides callers with general\r\ninformation about the Division including assisting the public with questions\r\nand guidance of our website;\r\n�\r\nProvide walk-in individuals\r\nwith general information about where to go on our website to compete their\r\napplications;\r\n�\r\nMay greet, announce and direct\r\nvisitors as well as maintain a daily log of all visitors;\r\n�\r\nProcesses all mail and packages\r\nthat is received and ensure that it is distributed to the appropriate units;\r\n�\r\nMaintain active and current\r\nMaryland Interagency law Enforcement System (MILES) and National Crime\r\nInformation Center certifications;\r\n�\r\nPerforms comprehensive criminal\r\nbackground checks via computer, as identified by Command and policy, within\r\nlegislatively mandated time frames;\r\n�\r\nReview applications by\r\nindividuals who purchase, rent, or transfer regulated Firearms, register\r\nmachine guns, and those who sell and/or transfer regulated Firearms, or those\r\nwho apply to be designated collectors or become Regulated Firearms dealers\r\nand/or apply for a Handgun Permit, Handgun Qualification License, Security\r\nGuard or Agency, Private Detective or Agency, Security System’s Technician or\r\nAgency, Special Police Officer, or Railroad Police Officer;\r\n�\r\nPerform other duties and\r\nresponsibilities as required to fulfill job function or as assigned or\r\nrequested by supervisory and command personnel.\r\n

MINIMUM QUALIFICATIONS

Education:���Graduation\r\nfrom an accredited high school or possession of a high school equivalency\r\ncertificate.\r\n�\r\nExperience: Six months of\r\nexperience performing clerical, clerical technical, or secretarial work.\r\n�\r\n�\r\nNotes:��\r\n1. Candidates may\r\nsubstitute 30 credit hours from an accredited college or university\r\nfor the required experience.��\r\n��\r\n\r\n\r\n2. Candidates may\r\nsubstitute U.S. Armed Forces military service experience as a\r\nnon-commissioned officer involving staff work requiring regular use of\r\nindependent judgment and analysis in applying and interpreting rules and\r\nregulations in accordance with agency laws and policies on a year-for-year\r\nbasis for the required education.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following\r\npreferred qualifications. It is important that you include clear and specific information\r\non your application regarding your qualifications.\r\n\r\n\r\n\r\nPreferred Qualifications:\r\n�\r\n1.Previous�Experience\r\nworking in a call center\r\n�\r\n2.Experience navigating\r\nmultiple computer systems at once\r\n

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties\r\nwhich require the operation of a motor vehicle. Employees assigned such duties\r\nwill be required to possess a motor vehicle operator’s license valid in the\r\nState of Maryland.\r\n

SPECIAL REQUIREMENTS

In accordance with Section 2-204(b)(6) of the Public\r\nSafety Article, Candidates for position in this classification will be subject\r\nto an initial drug screening and a complete criminal background investigation\r\nto include a polygraph examination before permanent appointment can be made. A\r\ncriminal conviction may be grounds for rejection of the candidate.\r\n

SELECTION PROCESS

The selection process for this recruitment will involve a\r\nrating of the training and experience provided on the application. Applicants\r\nwho meet the minimum qualifications will be placed on an eligible list in the\r\nBEST QUALIFIED, BETTER QUALIFIED, and QUALIFIED categories. The list will be\r\nused by the hiring manager to select the individual to fill this vacancy. The\r\nlist will be valid for one year.\r\n

EXAMINATION PROCESS

The examination will consist of a rating of your\r\neducation, training and experience related to the requirements of the position.\r\nYou may be required to complete a qualifications supplement, or the rating may\r\nbe based on your application. Report all experience and education that is\r\nrelated to this position. Applicants may be given a physical examination and\r\nwill be subject to an interview, background investigation, polygraph\r\nexamination and substance abuse testing.\r\n

BENEFITS

STATE OF MARYLAND BENEFITS\r\n

FURTHER INSTRUCTIONS

NOTE: Currently, applicants are limited to uploading one\r\nfile. As a result, it is strongly urged that those applying upload ALL required\r\nand additional documents (undergraduate and graduate transcripts, resumes,\r\netc.) as one file. If you are unable to apply online, you may submit an\r\napplication via mail. The Maryland State Application Form can be found online.\r\nCompleted applications, required documentation and any\r\nrequired addendums may be mailed to:\r\nMaryland State Police\r\nHuman Resources Division\r\n1201 Reisterstown Road\r\nPikesville, MD 21208\r\nATTN: Kirsten M. Clouse\r\nKirstenm.clouse@maryland.gov\r\n�\r\n*If you have any questions\r\nabout this recruitment, please contact the Maryland State Police at\r\n410-653-4349.\r\n�\r\n*TTY Users: call via Maryland\r\nRelay.\r\n�\r\n*We thank our Veterans for\r\ntheir service to our country and encourage them to apply.\r\n�\r\n*As an equal opportunity\r\nemployer, Maryland is committed to recruiting, retaining, and promoting\r\nemployees who are reflective of the State’s diversity.\r\n\r\n\r\n\r\n\r\n*Bilingual applicants are\r\nencouraged to apply.\r\n�\r\nIt is the\r\npolicy of the Maryland State Police to comply with all applicable federal and\r\nstate laws prohibiting employment discrimination and to provide equal\r\nemployment opportunity to all employees and applicants for employment without\r\nregard to age, ancestry, color, gender, identity and expression, genetic\r\ninformation, marital status, mental or physical disability, national origin,\r\nrace, religious affiliation, belief or opinion, sex, sexual orientation or any\r\nother protected status.\r\n�\r\n