Administrative Specialist - 18655

Role: Virtual Telehealth Administrative Specialist
Priority Location: LATAM
Working Hours: 9:00 AM – 5:00 PM US EST
Type of contract: Independent Contractor
Type of job: Remote
The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.

About the Role: A leading company in the healthcare/telehealth sector is seeking a Virtual Telehealth Administrative Specialist to support daily telehealth operations and ensure a smooth, efficient experience for both patients and providers. This role is ideal for someone who is highly organized, patient-focused, and comfortable with technology, with the ability to manage multiple administrative tasks in a fast-paced remote environment. You will play a key role in coordinating referrals, onboarding patients, scheduling appointments, and maintaining clear and consistent communication across all stakeholders.

• →Process new client referrals and accurately enter data into the EHR system
• →Schedule patient appointments and send consent forms
• →Assist patients with portal setup and required documentation

• Guide and train patients on how to use telehealth platforms
• Ensure patients are prepared and able to attend virtual appointments

• Manage and fill provider schedules efficiently
• Support providers with care coordination and administrative needs

• Answer incoming calls professionally and in a timely manner
• Verify caller identity using required authentication steps
• Respond to emails, texts, chats, voicemails, and faxes promptly
• Share client engagement updates with referral sources

• Coordinate with medical record copy services for timely record processing
• Maintain accurate and up-to-date administrative records

• Follow company policies and procedures at all times
• Ensure confidentiality and proper handling of patient information

• 1–3 years of experience in a similar administrative, healthcare, or telehealth support role
• Experience working with EHR systems (AdvancedMD is a plus)
• Strong customer service experience with excellent communication skills
• Ability to manage multiple tasks in a remote work environment

• Bilingual in English and Spanish
• Comfortable using computers, telehealth platforms, and VOIP systems
• Strong interpersonal skills with patience and empathy
• Highly organized with strong attention to detail