Workforce Consultant (Workforce Devl Resource Spec)

Introduction

The Department of Labor, Division of Workforce Development and Adult Learning (DWDAL) is accepting applications from qualified candidates for Workforce Development Resource Specialist\r\n�Please be advised that travel may be required and a State vehicle may not always be available. Reimbursement for use of personal vehicle will apply according to the State travel policy.\r\n\r\n

GRADE

ASTD12

LOCATION OF POSITION

STATEWIDE\r\n

Main Purpose of Job

A Workforce Development Resources Specialist is the trainee level of work in the field of workforce development. Employees in this classification learn to perform workforce development duties that deliver a wide range of career services to special and targeted populations of job seekers to increase and enhance their job seeking skills and lessen their duration of unemployment. This position provides basic career and labor exchange services under the Workforce Innovation and Opportunity Act with focus on unemployment insurance claimants.\r\n

POSITION DUTIES

Assists customers by facilitating and demonstrating the usage of self-service workforce resources;\r\nDemonstrates online tools including assessment and external employment resources;\r\nAssesses the skills and needs using the automated system to complete, review and update customer registration;\r\nConducts informal assessments in resource areas and provide initial options for program and partner referrals;\r\nIdentifies potential job matches of customer skills with job qualifications in automated workforce system;\r\nRefers qualified customers to job openings utilizing the automated workforce system;\r\nProvides services to job seekers to expedite their entry or re-entry into� employment;\r\nMay refer job seekers to training and/or supportive services to improve their job readiness by utilizing community, training and educational resources;\r\nProvides basic information and referral to federal bonding or other hiring incentive programs;\r\nProvide to staff� for the purpose of issuing a federal bonding letter;\r\nResponsible for ensuring resource area collateral materials are current;\r\nMay provide eligibility review after unemployment insurance workshops;\r\nMay promote special programs such as Work Opportunity Tax Credit (WOTC), State discretionary grants, enterprise zone tax credits, etc. May provide informal Resume consultation;\r\nMay answer basic Unemployment Insurance inquiries as directed by UI;\r\nMay share labor market information with customers using appropriate resource materials and automated systems so they can make informed decisions on labor trends and economic conditions;\r\nFacilitate the engagement of job seekers and businesses with employment resources by providing comprehensive information on the local workforce system;\r\nReferral to staff to provide information on basic business services, take job orders and referrals from businesses;\r\nIdentifies the greater employers' needs and facilitates a warm handoff (referral to business services) to a higher-level Workforce Development Specialist or other designated staff;\r\nMay enter job orders into the automated system according to employer specifications\r\n

MINIMUM QUALIFICATIONS

Education:���Graduation from an accredited high school or possession of a high school equivalency certificate.\r\nExperience:�None.\r\nNotes:\r\n1. Candidates may substitute experience in the field of workforce development, customer service, human resources, recruiting or similar field may be substituted on a year-for- year basis for the�required education.\r\n2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer with active-duty military recruiting experience or career counseling experience on a year-by-year basis for the required education.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

\r\nThe following qualification is preferred, not required. However, if you have this experience it must be detailed in the job duty section on your application.\r\n\r\n\r\n\r\n One year of experience in Microsoft Office Suites (Word, Excel) and Google Suites\r\n Knowledge and/or experience of Workforce Development Programs\r\n Bilingual applicants are encouraged to apply.\r\n Experience working in customer service via face to face, telephone, and email.\r\n\r\n\r\n

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE. \r\n

SPECIAL REQUIREMENTS

\r\n\r\nAll candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.\r\n\r\n\r\n

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.�\r\nPlease note: A resume may be attached as supplemental information; however, only the information provided in the application will be reviewed and considered in the evaluation process.\r\nAll information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.\r\nFor positions that require Bachelor/Master Degree etc:\r\nEducational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.\r\n

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.\r\n***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.\r\n

BENEFITS

Leave Benefits\r\nOur generous leave package for permanent State employees includes from ten to 25 days of annual (vacation) leave per year, depending on seniority, as well as six personal days each calendar year. In addition, the State offers eleven paid holidays and fifteen days of sick leave per year.\r\nWe also offer paid parental leave to eligible permanent State employees to care for and nurture children within 6 months of birth or within 6 months of an adoption of a child under 6 years of age.\r\nOur leave policies also adhere to the Family Medical Leave Act of 1993.\r\nRetirement Benefits​\r\nMaryland State employees are eligible for participation in a contributory defined benefit pension plan in which they are vested after ten years. State employees are also eligible to participate in two supplemental retirement plans: the 457 Deferred Compensation Plan and the 401(k) Savings and Investment Plan.​\r\nFlexible Work Schedules​\r\nEmployees of the State of Maryland typically work a forty-hour work week. Many State agencies offer their employees flexible work schedules. The Teleworking Program enables eligible state employees to work at home, at a satellite office, or at a Telework Center.\r\nStudent Loan Forgiveness\r\nEmployees with the State of Maryland are eligible to participate in the Federal Public Service Loan Forgiveness Program. ​ Participants that meet all requirements may qualify for forgiveness on the remaining balance on his or her Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position.� ​\r\nTo learn more about PSLF, please visit the Student Loan Repayment Benefits​ page.�\r\n​Free Mass Transit Benefit​\r\nPermanent State employees are entitled to use the Baltimore Light Rail, the Baltimore Metro Subway, the Baltimore Bus Service (Local Bus Service and Express Bus Service), as well as the following Baltimore Region Commuter Bus Routes:\r\nThere is no charge to the permanent State employee with a valid State ID card. This benefit can be used any time of the day or evening, including weekends. The Free Mass Transit Benefit does not include MARC trains, commuter buses that serve Washington, D.C., or any special event buses.�\r\nHealth Coverage\r\nWhen you come to work for the State of Maryland, as a permanent State employee (or a contractual employee who works at least 30 hours per week or an average of 130 hours a month for a period greater than 90 consecutive days), you and your family may benefit from our medical, prescription, dental and vision coverage. You also may be eligible for life, accidental death and dismemberment insurance plans at low group rates.\r\n\r\nReduced Child and Health Care Costs\r\nWorking for the Maryland State Personnel Management System entitles permanent State employees to participate in Healthcare and Dependent Daycare Flexible Spending Accounts. These plans allow eligible employees to save, on a pretax basis, for healthcare and dependent care costs incurred during the plan year.�\r\nSTATE OF MARYLAND BENEFITS\r\n

FURTHER INSTRUCTIONS

Online application process is strongly preferred.� However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.\r\nCompleted applications, required documentation, and any required addendum may be mailed to:\r\nDepartment of Labor Office of Human Resources\r\nAttention: 26-001658-0001/ Linnea Maker�\r\n100 S. Charles Street, 5th Floor�\r\nBaltimore, MD 21201�\r\nFaxed or e-mailed applications will not be accepted. Resumes will not be accepted in lieu of completing the application.\r\nInquiries regarding this recruitment can be directed to Linnea.Maker2@maryland.gov.\r\nIf you are having difficulty with your user account, need to make adjustments to a submitted application or have general questions about the online application system, please contact the MD Department of Budget and Management at Application.Help@maryland.gov.\r\nMaryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status\r\n