Head of GTM Operations, Americas

Location: Americas (Remote) – ideally east coast. 

Mendix is the leading low-code platform, part of Siemens Digital Industries Software, powering enterprise application development at global scale. As we accelerate our SaaS transformation and expand our Specialized Sales motion in the Americas, we need a sharp operational mind to anchor the zone. This is a high-visibility, high-impact role at the intersection of revenue strategy, sales execution, and cross-functional leadership — reporting directly to the VP of Global GTM Operations.

You will own the operating rhythm of a sizeable SaaS revenue business, lead a team of two, and be a trusted partner to the AMS Zone Sales Leader. If you thrive in complex, matrixed environments and want to make your mark on a business at a pivotal growth stage, this is the role.

The Head of GTM Operations, Americas is the operational backbone of the Mendix & RapidMiner Specialized Sales organization in the Americas. You work in lockstep with the AMS Zone Sales Leader to drive scalability and predictability across the revenue engine — with a sharp focus on sales productivity, pipeline generation, and customer retention.

This is a matrix role that demands both strategic clarity and operational precision. You will need to be equally comfortable presenting a zone P&L narrative to senior Siemens leadership and rolling up your sleeves to resolve a data quality issue in Salesforce. You manage two direct reports and report to the VP of Global GTM Operations.

• Serve as the strategic operations partner to the AMS Zone Sales Leader, translating global and zone-level goals into concrete, executable operational plans.
• Co-own the AMS Management Operating Rhythm (MOR): weekly pipeline reviews, opportunity scrubs, Sales Manager syncs, and forecast calls.
• Review, analyse, and improve current sales processes and procedures — proactively identifying friction points that slow pipeline velocity or distort reporting.

• Lead the AMS forecasting process end-to-end. Own the weekly forecast call with the AMS Zone Sales Leader and Sales Managers, ensuring accuracy, timeliness, and alignment with the global Siemens Software rhythm.
• Maintain rolling forecast visibility that enables the Zone Sales Leader to call the number with confidence.
• Own and drive performance on the key SaaS metrics for the zone: ARR, GRR, NRR, ACV Bookings, and OPEX.

• Partner with GTM Finance to ensure zone performance is fully aligned with financial targets, contributing to a complete and accurate Zone P&L.
• Translate pipeline data and attainment metrics into P&L-relevant narratives for senior leadership and corporate performance reviews.
• Support the Zone Sales Leader in making commercial decisions grounded in P&L impact.

• Ensure Salesforce data quality, opportunity management standards, and quoting accuracy across the AMS sales team.
• Identify and resolve operational friction points — process gaps, tooling issues, or data inconsistencies — that slow pipeline velocity or distort reporting.
• Partner with the Global GTM Ops team to implement tooling and process improvements in the AMS zone, serving as the local implementation lead for global initiatives.

• Serve as the AMS GTM Ops point of contact for GSCS Zone Ops, Finance, Growth/Marketing, and Global GTM Ops.
• Ensure AMS-specific insights and operational learnings flow into global conversations; translate global directives into effective local implementation.
• Navigate the Siemens Software matrix organisation with confidence, balancing global compliance with zone-level agility.

• Lead, develop, and mentor two direct reports within the AMS GTM Ops team.
• Foster a high-performance, data-driven team culture with clear ownership and a bias toward action.

• 6–12 years of progressive experience in Revenue Operations, Sales Operations, or GTM Operations within a SaaS or enterprise software environment.
• Minimum 3 years in a regional or zone-level operations role with Americas scope (North America at minimum).
• Proven track record owning forecasting cadences and pipeline reporting for a substantial revenue organization ($50M+ ARR or equivalent).
• Demonstrated experience bridging Sales and Finance — translating pipeline data and attainment into P&L-relevant narratives for senior leadership.
• Strong command of Salesforce (SFDC) for opportunity management, pipeline reporting, and data hygiene at scale.
• Proficiency with enterprise forecasting tools (e.g. Clari or equivalent) and strong Excel/Google Sheets skills for financial modelling and scenario analysis.
• Track record of managing or mentoring at least one direct report in an operations context.
• Exceptional stakeholder management skills in matrixed, multi-geography organizations.
• Fluent in English with outstanding written and verbal communication skills.

• Experience with CPQ or configure-price-quote tooling in a SaaS sales context.
• Familiarity with Specialized Sales motions (Mid-Market, SMB, product-led growth or free-trial funnels).
• Exposure to ARR, NRR, and GRR metric frameworks in a land-and-expand commercial model.
• Experience operating within a large enterprise or corporate parent structure (e.g. a publicly listed company or conglomerate).
• Background in low-code, platform, or developer tooling markets.
• Bachelor’s degree in Business, Finance, Economics, or a related field; MBA is a plus.

• Own problems end-to-end and don’t wait to be asked
• Are as comfortable in a spreadsheet as in a leadership QBR
• Thrive in ambiguity and build structure where there is none
• Enjoy being the connective tissue across Sales, Finance, and Ops

• You need a steady-state environment with clear playbooks
• You prefer deep specialisation over broad operational ownership
• You see cross-functional coordination as overhead
• You are uncomfortable presenting data-driven stories to senior leadership