Emergency Communications Operator (Dispatcher Trainee)

Salary Information

Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade.\r\n**A starting salary may be negotiated and will be commensurate with education, training and experience in alignment with pay administration policies and Montgomery Personnel Board Rules & Regulations**\r\n

Nature of Work

The fundamental purpose of this trainee-level classification is to\r\ndevelop the knowledge and skills required to receive and process calls for\r\nemergency and non-emergency assistance and to dispatch appropriate public\r\nsafety personnel. Employees in this class perform work under close supervision\r\nand receive extensive training in call‑taking, radio operations, and the use of\r\ncomputer‑aided dispatch (CAD) systems. The classification includes two\r\nmandatory training phases that all trainees must successfully complete. Phase I\r\nfocuses on call processing and E911 call‑handling procedures. Phase II provides\r\ndispatch training on either the Police or Fire radio. Trainees report directly\r\nto the Emergency Communications Supervisor.\r\n

Minimum Qualifications

A high school diploma or GED.� \r\nNOTE:� Qualifying education, training, and\r\nexperience that provide the requisite knowledge, skills, and abilities to\r\nperform the job will be considered.\r\n

Special Requirements

Employees\r\nhired as Emergency Communications Dispatcher Trainee must complete two\r\nmandatory training phases as a condition of employment. Phase I focuses on call\r\nprocessing and E911 call‑handling procedures. Phase II provides dispatch\r\ntraining on either the Police or Fire radio. Successful completion of both\r\nphases is required, and this requirement extends beyond the six‑month\r\nprobationary period. Failure to complete both phases may result in\r\nreclassification or termination.\r\n�\r\nApplicant\r\nmust be at least 18 years of age, must be able to type at least 32 wpm, and\r\nmust sign a willingness statement.� As a\r\ncondition of continued employment, you must pass a criminal background check\r\n(to include criminal and driving history reviews) and a drug test.� You must be willing to respond to the\r\nEmergency Communications Center to meet community service expectations during\r\nemergencies, disasters, and other significant events, adhering to directives\r\nfrom organizational leadership.\r\n�\r\n\r\n\r\nThe City of\r\nMontgomery's Emergency Communications Center operates around the clock, every\r\nday of the year. Successful candidates will need to be available for shifts\r\noutside typical business hours, including weekends and most holidays. However,\r\nemployees are compensated accordingly for their flexibility and dedication.\r\n

Kind of Examination

\r\nApplications are being accepted to fill current vacancies and any vacancies that may occur during the life of the register. The current vacancy is with the�City of Montgomery Emergency Communications Department.� Applicants will be screened and qualified based on the education and experience on the application and attached supplemental questionnaire. Applicants will be required to take a computerized skills test.�The skills test will be used to rank the top candidates.\r\nComplete an online application by visiting�Montgomery Personnel Board's Online Employment Center. Paper applications are no longer accepted. Completed applications will be accepted online until 5:00 p.m. on the closing date. If there is no closing date, the announcement may be closed at any time without prior notice.\r\n\r\n

Additional Information

BENEFITS:�Employees are offered a competitive benefits package, which includes health, dental, and life insurance; paid annual and sick leave; paid holidays; and participation in the�Retirement Systems of Alabama (RSA)�retirement program.\r\nDRUG TEST:�Employment may be conditional upon the potential employee passing a pre-employment drug test. (The drug test may require the submission of a sample of hair, finger nails, and/or urine that will verify illegal drug use).\r\nBACKGROUND CHECK:�Employment may be conditional upon the potential employee passing a background check. (Candidates will be asked to provide consent prior to the administration of background checks.)\r\nEQUAL EMPLOYMENT OPPORTUNITY:�Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of political or religious opinions or affiliations or because of race, national origin, or any other non merit factors is prohibited. Discrimination on the basis of age, sex, or physical disability is prohibited except where specific age, sex, or physical requirements constitute a bona fide occupational qualification necessary to proper and efficient administration.\r\nREQUEST FOR ACCOMMODATION:�Under the Americans with Disabilities Act, it is the responsibility of the applicant with a disability to request accommodation which he/she requires in order to participate in the application or examination process. The Montgomery Personnel Board reserves the right to require documentation of the need for accommodation under the ADA. In order to request accommodation in the application or testing process, contact the Personnel Director at (334) 625-2675.\r\nI9:�Prior to your employment, you will be required to provide to your employer documentation of your identity and employment eligibility in order to comply with the Immigration Reform and Control Act of 1986.\r\nUPDATE OF CONTACT INFORMATION:�It is your responsibility to update your contact information (address, phone, email) so that we can contact you about jobs.� Please�visit the�Update Contact Information�page to log in and update to your contact information at any time.\r\n