Moonpig4d ago

Head of Partner Operations

London,LondonPermanentexecutive

OtherPartner

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Quick Summary

Overview

Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra-special memories.

Technical Tools

OtherPartner

Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra-special memories. With a gifting range of 4000+ experiences from spa days and skydives to gourmet treats and once-in-a-lifetime adventures, we make it easy to give the gift of wow. 🎁

As part of the Moonpig Group, we’re proud to share that our vision is to become the most trusted platform in the UK gift experience market. Our mission is to spread happiness through thoughtful, joy-filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we’ve been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you’ll have the chance to shape the kind of experiences people never forget – and help us build connections that truly matter.

What We Offer

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About the Role

~3 min read

Join Buyagift & Red Letter Days as our Head of Partner Operations, based in London with hybrid working (1–2 days in the office).

This is a pivotal leadership role shaping how our partner ecosystem operates end-to-end — from onboarding through to launch, product setup, support and compliance.

You’ll lead and evolve a function with real opportunity, bringing structure, pace and consistency to improve range quality, strengthen partner standards, and build an operation that is efficient, scalable and well-controlled.

Working cross-functionally with Commercial, Product and Technology teams, your impact will be felt in how quickly partners launch, how effectively the operation runs, and the quality of experiences we deliver to customers.

Operating Model & Performance
• Own and improve the end-to-end partner operations model (onboarding → launch → support → compliance)
• Strengthen processes, ownership and accountability across the function
• Identify areas of inefficiency and improve how the operation runs day-to-day

Onboarding & Launch
• Own the onboarding pipeline from contract signed through to launch
• Improve launch speed and readiness while maintaining quality and control
• Ensure integrations and partner setup are delivered effectively with Technology

Quality, Compliance & Governance
• Raise and enforce partner standards across content, product and operations
• Implement clear controls, governance and compliance processes
• Manage non-compliance, ensuring issues are resolved and standards are maintained

Support & Partner Experience
• Own the partner support model, including workflows, SLAs and escalation routes
• Use insight to identify recurring issues and improve processes upstream

Process, Systems & Efficiency
• Improve workflows and reduce manual effort where possible
• Introduce automation and better use of systems to increase efficiency and control
• Establish clear KPIs, reporting and management routines

You’re an experienced operations leader with a track record of running and improving operational functions in marketplace or ecommerce environments.

• Significant leadership experience in marketplace or ecommerce operations within a scaled environment
• Proven track record of improving operational performance and raising standards
• Strong experience across onboarding, content operations, support and partner compliance or governance
• Ability to balance pace of growth with strong control and quality discipline
• Experience working cross-functionally with commercial and technology teams
• Strong process and systems mindset, with experience improving workflows and efficiency
• Data-led approach with the ability to organise, prioritise and hold teams and partners to account
• Confident people leader who creates clarity, ownership and high standards
• Comfortable navigating complexity and implementing practical improvements

• Stage 1: Recruiter Screening Call (30 mins)
• Stage 2: Competency / Panel Interview (60 mins)
• Stage 3: Final Interview with Senior Stakeholder (60 mins)

Our process may vary depending on role and availability. We keep candidates informed of any changes.