Customer Experience Representative - 12 Month Secondment

Australia·MelbourneSecondmentmid

OtherCustomer Experience Representative

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Quick Summary

Overview

Hey, we’re so glad you’re here. As you know, we believe what’s good for one business is good for all business—and that includes the incredible talent within our own teams. You’re already part of our mission to help businesses across Australia and New Zealand start, survive, and succeed.

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Whether you’re looking to broaden your expertise, embrace a new challenge, or make an even bigger impact, we’re here to support your journey.

This role is your chance to take the next step in shaping your own career while continuing to help define the future of work for our customers.

About the Role
Are you proactive and love a challenge? If you enjoy problem solving and providing excellent client service, then this is a role for you! Join the Customer Experience team and provide timely, efficient, and accurate support for our customers.

Support our Accountants and Accounting Practices with their Tax product via phone & email. We will provide training, mentoring and assistance to support you to do this. You will also:

- Provide high quality, responsive technical and application support for customers across Australia and New Zealand, across their different products and modules.

- Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams.

- Meet and exceed performance objectives (KPIs) aligned with the responsbilities of the role

About You
- Technical and process domain knowledge in SaaS or experience supporting products in an IT environment beneficial

- Experience in troubleshooting applications and workflows.

- Experience / Knowledge of accounting products is beneficial

- A collaborative mindset and ability to work with other team members at MYOB.

- Build rapport via voice/chat or via email demonstrating empathy, active listening and strong problem solving and communication skills.

- Proven record of delivering key results against company objectives