1st Line NOC Engineer

United Kingdom·LondonRemotePermanentmid

OtherNoc Engineer

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Quick Summary

Overview

Location:This role will initially be fully remote for the foreseeable future until we have approval for a new office which would be in the West Yorkshire Area.

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OtherNoc Engineer

Location:
This role will initially be fully remote for the foreseeable future until we have approval for a new office which would be in the West Yorkshire Area.
Shift Patterns:
We have 2 shift patterns that we are recruiting for:

Day Role - Core Working Hours from 07:00 to 19:00, 8.5 Hour Shifts across three start times

24/7 Role – 12 hour shifts from 07:00 to 19:00, 19:00 to 07:00, 4 days on 4 days off, these roles also receive additional shift allowance

Role Description:

Your role is to support, optimize, and maintain customer environments with a focus on Networking Technologies such as ISP, SD-WAN, LAN, WAPs and Security Endpoints.
This includes responsibility for ensuring secure, reliable, and high-performance network infrastructure across our customer environments.
You are responsible for managing BAU/Break Fix activities, triaging and troubleshooting network issues and escalating to the appropriate specialists, 2nd line teams, vendors or suppliers as required.
The role also involves implementing and maintaining best practices for Security Endpoint Technologies including but not limited to, Fortinet products, SD-WAN, MPLS and Router vendors such as Cisco and Juniper, as well as LAN technologies such as Cisco Meraki and Alcatel Cirrus.
You will handle incidents and service requests via our ServiceNow case management platform and emails, ensuring prompt and effective resolution while maintaining clear, effective communication with stakeholders and customers through the case system, live chat and over the phone.
A strong focus on customer excellence is expected, as you will collaborate with internal teams and clients to optimize networking break/fix, performance, security, and scalability, delivering high-quality solutions that exceed expectations.
The NOC consists of two team specialisms, our Connect products dealing with traditional telecoms connectivity products, and our Secure products, focussed more on secure networking solutions.