Senior Account Manager

Established in 2004, OLIVER is the world’s first and only specialists in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.   

We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

 Role: Senior Account Manager 

Location: Toronto, Canada – In office / Hybrid  

About the role: 

Inside Group Ideas is looking for a driven Senior Account Manager to join our award-winning in-house creative, content, and production agency. This isn’t your typical AM gig — you’ll be a critical part of the team’s growth, helping drive campaigns from first spark to final delivery, and shaping how great work gets made. You’ll manage the day-to-day client relationship, but you’ll also have a seat at the table when it comes to pushing creative thinking, unblocking teams, and spotting opportunities to do something new and memorable. If you’re the type who cares about the work as much as the process, who isn’t afraid to ask “why not?” and who gets a thrill from a fast-moving, ever-evolving environment, this role is for you.   

***This role is based in Toronto, with a hybrid schedule (in office 2 days a week).   

What you will be doing:   

• Take charge of the smooth delivery of campaigns — from planning and creative development through to final production — ensuring projects stay on track, on budget, and on brand  
• An understanding of the importance of working within brand guidelines, the business/their needs, expectations, and requirements to provide the best service and solution through close partnership in the key market.   
• Act as the day-to-day point of contact for clients, building strong relationships and anticipating their needs  
• Delivering projects, with support from the Project Management, including: ‚ Interrogating job requests and creating production ready briefs‚ for design.   
• Providing clear, on-brief direction to creative and working with team through every step of a project to ensure client asks are met/covered.   
• Help lead cross-functional teams (strategy, design, copy, production) to deliver impactful creative work.   
• Identify opportunities for account growth and bring proactive ideas to clients and team, championing new ways to drive business forward.   
• Work closely with your counter parts and the Business Director to develop and implement strategic campaign plans.   
• Prepare client proposals, scopes of work, and project budgets, ensuring all work meets the highest standards.   
• Mentor junior team members, sharing knowledge and helping them develop their skills.   
• Keep a sharp eye on timelines, resources, and deliverables, and flag issues before they become roadblocks.   
• Champion the creative process — inspiring teams, guiding clients, and making sure every brief is clear and ambitious.   
• Manage the system for obtaining client feedback in a structured manner, reporting any concerns or creative and/or growth opportunities to the Business Director.   
• Identify and troubleshoot workflow or asset management system concerns.   
• Promote collaboration, transparency, and a solutions-first mindset within the team.  

What you need to be great in this role:   

• 4-6 years of experience in an account management role in advertising, creative, or marketing, with a proven record of managing client relationships and delivering campaigns.   
• Experience working on digital, social, and video projects for major brands.   
• Strong ability to plan, prioritize, and juggle multiple projects in a fast-paced environment.   
• Persuasive communicator, both written and verbal, with the confidence to challenge and inspire clients and teams  
• Team player who thrives in a collaborative setting, but isn’t afraid to take the lead when needed  
• Deep understanding of creative processes, digital platforms, and production workflows  
• Meticulous attention to detail — you never let the small stuff slide  
• Solutions-oriented and upbeat, with a genuine passion for creative work and business results - a natural-born leader  
• Experience mentoring or supporting junior team members is a plus  
• Experience working with CPG brands is a plus 
• Fluency in English required; French is a bonus but not required   

 At the time of this posting, the base salary for this position may range from $89,250,00.00 to $99,750.00 CAD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.

                                                                                                                                                                                                                                                                                                                                       Req ID:17395

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   
 
OLIVER is committed to advancing Diversity, Equity, and Inclusion (DEI). We actively work to create equal opportunities for everyone, and our DEI initiatives are woven into the fabric of our company. We've set ambitious environmental goals around sustainability and have committed to be net zero by 2030. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle.    

Inside Ideas Group and its affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.  

If you need us to make any adjustments to make your application process easier, please let us know by emailing talentadmin@oliver.agency