Field-Based Account Manager

Reporting to the Manager, Accounts Team, in this position you will be responsible for leading customer retention and revenue growth within your territory of restaurants in London.

In your role, you will be in tune with the local restaurant industry and will proactively engage with our restaurant customers. You will be innovative in overcoming customer obstacles, and provide constructive perspectives to challenge current thinking. The successful candidate will be positive and encouraging by nature, resilient under pressure, extremely organised and regularly sought after for insight, input, and collaboration..

You’ll enjoy a hybrid setup, balancing home working with time in the field. Around half your week will be spent visiting restaurant partners across London, so we’re looking for someone locally based.

• Work closely with customers to increase product and feature adoption, improve their online availability and ultimately grow their business through our partnership.
• Become a trusted adviser to our customers and influencing an ongoing retention of their business with us
• Proactively identify opportunities for growth and upsell opportunities.
• Maintain an expert level of understanding of all products and services that OpenTable offers.
• Proactively incorporate company strategies into your work and constantly be on the lookout for opportunities to increase your impact with customers.
• Ability to work independently and as part of a collaborative team, sharing best practices and learning from others
• Be highly visible and frequently face-to-face with our customers in the field. Excellent time management, ensuring a balance between on-site visits and virtual meetings to improve efficiency and impact.
• Stay current with organisational changes, initiatives, and vision.
• Work collaboratively with colleagues and key internal stakeholders 

• You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is preferred but not crucial.
  You have strong organisational skills with the ability to prioritise tasks and lead multiple accounts simultaneously.
  You are driven, honest and have an eagerness to learn
• You are able to effectively influence and use data to guide your decisions
  You’re self-motivated and have the grit vital to thrive against daring expectations.
• Your strong communication skills allow you to establish trust with people genuinely and quickly.
• Proficient in use of Google Suite, and Salesforce CRM

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.