People Experience Operations Lead

You’ll balance day-to-day support with continuous improvement—helping resolve employee queries and manage payroll inputs, while also looking for ways to streamline processes and enhance how employees engage with systems. You’ll collaborate closely with People Partners, Finance, Tech, and People Leaders to ensure processes are clear, efficient, and user-friendly. 

You’ll also lead and contribute to key initiatives, such as enhancing self-service tools, embedding ticketing systems, and managing operational projects like compliance cycles—all with a focus on creating simpler, faster, and more intuitive experiences for employees and People Leaders. 

It’s a role where you balance people leadership of a team of two People Operations Consultants, operational delivery and continuous improvement—always with the employee experience front of mind.  

This role exists to ensure our people operations run seamlessly while continuously improving how we support employees and People leaders across the entire employee lifecycle. You’ll lead the operations team and shape how we deliver efficient, user-friendly and scalable people services. 

• Leading and developing high-performing teams  
• HR operations and end-to-end lifecycle management  
• Continuous improvement and process optimisation  
• Stakeholder engagement and influencing  
• HR systems, data integrity and self-service enablement  
• Project management and delivery 
• Risk and compliance support (e.g. contributing to SOC 2 requirements)
• Providing key data to Payroll
• Interpret, provide advice, and update policies, while ensuring alignment with relevant legislative changes

• The operations team is delivering a consistent, high-quality and responsive employee experience  
• Clear, streamlined processes are in place across onboarding, lifecycle events and offboarding  
• Self-service and ticketing tools are embedded and actively used across the business  
• Strong, trusted relationships are built with key stakeholders across PX and the wider organisation  
• Data is accurate, reliable and supports better decision-making and reporting  
• The team is engaged, capable and able to flex with changing workloads