Continuous Improvement Lead (Kaizen Officer)

Join us as a Kaizen Officer to lead the transformation of continuous improvement at Qonto. You will shift Lean from theory to practice, building a scalable culture of operational excellence across our fast-growing organization — and prove its measurable business impact, reporting to Olivia, within the Knowledge & Learning team.

➡️ What you'll do

• Make Lean work for the business, not the other way around: You'll bring solid Lean expertise and put it fully at the service of our teams — practical, grounded, and always tied to real outcomes.
• Build your network and embed a shared culture: You'll connect with people across the organization, identify champions in every team, and partner with L&D to design and deliver the right learning experiences.
• Get on the ground with teams: You'll run hands-on improvement projects alongside operational teams — diagnosing real problems, facilitating Kaizen events, and driving tangible, measurable outcomes.
• Drive cultural change from the inside: You'll build trust, identify the right people to bet on, and use every tool at your disposal — including AI — to scale your impact and help teams work smarter.

➡️ What we're looking for

• Change leader who influences without authority: You've driven cultural transformation in complex, fast-moving organizations — getting buy-in from leadership and frontline teams alike.
• Data-driven practitioner: You've built ROI models for "soft" improvements and know how to make the business case for Lean in a language CFOs and CPOs understand.
• Applied facilitator: You've designed and run workshops that solve real problems — not training sessions that end with a certificate and zero follow-through.
• Systemic thinker: You've operated in hyper-growth or multi-geo environments and know how to navigate ambiguity, connect dots across silos, and find root causes before jumping to solutions.
• Energy giver: You make Lean feel energizing, not imposed — people follow you because they want to, not because they have to.

➡️ What you'll get

• Real ownership from day one: You'll shape this role significantly — defining what Lean looks like at Qonto's next stage of scale.
• Direct exposure to leadership: You'll work alongside exec-level stakeholders and report directly to Olivia in the Knowledge & Learning team.
• A community ready to scale with you: You'll partner with former Kaizen Officers now embedded across operational teams — the foundation is there, you make it fly.
• A role that grows with you: Clear path to lead team expansion with junior members and explore internal mobility as the function matures.

➡️ Your future manager

You’ll report to Olivia, who has been at Qonto for 4 years and has seen the company grow from ~500 to ~1,700 Qontoers. Olivia started in Onboarding and progressively expanded her scope across L&D, Knowledge Management and DEI. Olivia’s management style will suit you if you want to be developed and coached, and if you want to grow in autonomy and visibility.

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.