Rapidmicrobio17d ago

Director of Global Sales Operations & Enablement

United States·LexingtonFTE Exempt - REGexecutive

SalesOtherSales Operations

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Overview

Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before.

Technical Tools

SalesOtherSales Operations

Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit.

Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business.

The Director of Sales Operations & Enablement is responsible for the strategic development, implementation, and measurement of all sales support functions. This dual-focus role ensures the sales organization has the analytical infrastructure (Ops) and the skills/content (Enablement) necessary to maximize market penetration and drive revenue growth. You will oversee data reporting, CRM management, incentive compensation, and the end-to-end training lifecycle.

Strategy Alignment: Ensure sales strategy and teams are aligned to grow market penetration and maximize force effectiveness.
Performance Metrics: Develop KPIs and dashboards to identify successes, gaps, and productivity trends.
Data Management: Act as the primary owner for CRM and Marketing automation tools, managing all sales data reporting and statistical analyses.
Forecasting: Create unique models for business understanding, forecasting accuracy, and operational efficiency.
Budget & Compensation: Manage departmental budgets (T&E, Sales/Marketing) and lead the design and administration of the Incentive Compensation Plan.

Training Lifecycle: Identify learning needs and design/deliver innovative training experiences, including new hire onboarding and ongoing development.
Curriculum Design: Create agendas, curricula, and materials for all sales training, focusing on RMB chosen sales methodology, account management, and product demonstrations.
Execution: Plan and execute blended training programs for national/regional meetings and product launches.

Internal Synergy: Coordinate with Marketing, Customer Support, and Regulatory teams to ensure training solutions meet compliance and commercial objectives.
Strategic Positioning: Apply expertise in targeting and differentiation to ensure the sales force effectively communicates the company’s value proposition.
Process Improvement: Continuously identify gaps in the business model and suggest solutions that align with the organization’s strategic priorities.
Manage and Develop direct reports (Data Admin/Analyst) and Sales Enablement Manager.

Education: Bachelor’s degree in Business, Marketing, or Science.

Experience: 10+ years in Sales Operations (Biotech/Pharma preferred).

Leadership: 10 + years in strategy development, leadership, and training delivery.

Technical: 10 + years of expert-level experience with Salesforce.com (or similar CRM) and Advanced Excel.

Analysis: Proven ability to conduct statistical analyses and build complex business models.

Soft Skills: High-level presentation skills and the ability to work cross-functionally.