Technical Implementation Manager

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. 

RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for emergency response. It harnesses artificial and human intelligence to fuse life-saving data from the world’s largest safety network, which includes over 700M+ connected devices and 200+ global technology companies. This intelligence is delivered to 23,000+ federal, state, and local agencies, serving one million first responders. RapidSOS has supported over one billion emergencies in 16 countries, powering RapidSOS HARMONY, the first purpose-built AI for public safety, designed to save critical time by automatically detecting emergencies, unifying real-time data and video streams, and coordinating a faster, more effective response. Learn more at www.RapidSOS.com.

• →Manage and execute technical field deployments, including configuration, installation, and testing of VOIP-integrated RapidSOS solutions at emergency communications centers (ECCs)
• →Own the end-to-end implementation timeline from onboarding to go-live and ensure all technical and logistical responsibilities are completed on-site, on-time, and to a high quality standard
• →Travel frequently (75%) to public safety customer locations across the U.S. for on-site installs and technical troubleshooting
• →Work closely with local IT teams, system administrators, and telephony providers to integrate RapidSOS products into varied communications environments
• →Collaborate cross-functionally with Product, Engineering, Account Management, and Customer Success to escalate issues and optimize field execution 
• →Act as the technical liaison and subject matter expert on VoIP infrastructure requirements and deployment best practices 
• →Identify scope and technical risks, assist in overcoming limitations both internally and externally
• →Gather feedback from field installs and customer interactions to drive continuous improvement in our implementation playbooks, processes, and documentation

• 5+ years of experience in a field implementation, VoIP systems engineering, or technical project management role with on-site deployment responsibility
• Deep working knowledge of VoIP infrastructure (e.g., SIP, PBX, SBCs), telephony, and ideally public safety technology ecosystems
• Proven experience with installing, configuring, and troubleshooting software/hardware solutions in live production environments
• Demonstrate the ability to represent RapidSOS with professionalism in highly visible customer settings, while leveraging strong communication and coordination skills to guide partners through technical implementation steps and timelines
• Demonstrates experience in project management, adept problem-solving abilities, and organizational skills, ensuring successful outcomes and efficient execution of tasks and initiatives
• A proactive solutions-first mindset with the adaptability & flexibility to thrive in a high-growth environment where priorities can shift quickly
• A team player with a low ego and high sense of mission alignment
• Ability and willingness to travel 75% of the time 

• Experience working at an ECC or knowledge of public safety including CAD, CHE, logging, NG911, 911 operations and call flow
• Knowledge of APIs
• ENP Certification

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $115,000 - $135,000. This role will also be eligible to receive equity options.

If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/ #LI-Remote