Solutions Engineer

The team at Rockbot is hiring a Solutions Engineer who can translate Rockbot’s technical depth into clear, compelling conversations that win business. As we grow into more complex enterprise and mid-market deals, this role will truly own the technical side of the sales process: running demos, scoping integrations, responding to RFPs, and ensuring every prospect fully understands how Rockbot will work in their environment. This role is highly customer-facing, with approximately 80% focused on prospect and customer engagement and 20% dedicated to internal enablement, documentation, and technical education. Success in this role means improving technical deal execution, accelerating enterprise readiness, and increasing win rates on larger, more complex opportunities through exceptional solution design and customer engagement.

Own the Technical Sales Narrative

• →Partner with Account Executives to qualify, scope, solution, and close mid-market and enterprise opportunities, serving as the technical lead throughout the sales cycle
• →Translate technical complexity into clear business value, helping prospects understand how Rockbot fits into their operational and infrastructure environments

Drive Technical Discovery and Solutioning

• →Lead technical discovery conversations to understand customer infrastructure, AV environments, networking requirements, deployment considerations, and third-party integrations
• →Design solution configurations that fit the customer’s operational reality (venue type, hardware footprint, content workflows, analytics needs)
• →Identify, scope, and document integrations across POS, CMS, loyalty, AV, networking, and customer technology ecosystems
• →Explain deployment considerations, hardware requirements, and system interoperability to both technical and executive stakeholders

Support the Deal Process

• →Own the technical sections of RFP responses, security questionnaires, and SOW inputs
• →Build and maintain a library of demo environments, technical one-pagers, and integration guides
• →Conduct proof-of-concept deployments and trials where needed
• →Work closely with Customer Success and Product to ensure deals are scoped correctly and set up for successful onboarding

Be the Internal Expert

• →Support the sales process as the subject matter expert in both the Rockbot software platform and the integration into the customer environment.
• →Act as the technical authority throughout the sales process, advising both customers and internal teams on platform capabilities, integrations, and deployment strategy
• →Stay current on Rockbot’s product roadmap and represent the voice of prospects internally
• →Surface recurring technical objections and blockers to Product and Engineering
• →Contribute to enablement materials so AEs can handle first-level technical questions independently

What Success Looks Like

First 90 Days: Ramp & Build Credibility

• →Complete Rockbot certification across Music, TV, Signage, and Advertising
• →Independently deliver at least three (3) technical demos
• →Build or improve demo environments and technical content libraries (RFPs, security responses, integration guides)
• →Establish strong partnerships with AEs
• →Become a trusted first-line technical resource during the sales process

First 120 Days: Own Technical Execution

• →Independently lead technical discovery, demos, and solution design for active opportunities
• →Own technical portions of RFPs, security reviews, and SOW inputs
• →Deliver ten (10) total demos tailored to customer environments and stakeholder needs
• →Support pilots, proof-of-concepts, and integration scoping where needed
• →Contribute enablement tools and technical guidance that improve AE self-sufficiency

First 180 Days — Drive Scale & Revenue Impact

• →Operate as a technical partner on complex and enterprise deals
• →Influence improved win rates, deal velocity, and implementation readiness through accurate scoping and solution design
• →Maintain scalable demo, RFP, and technical documentation systems
• →Manage and when appropriate, surface recurring objections, integration gaps, and market feedback to Product and Engineering
• →Act as a strategic cross-functional resource supporting Sales, Customer Success, and Product teams

You Have

• →5+ years in pre-sales, solutions engineering, technical sales, AV systems, media technology, or related customer-facing technical roles
• →Comfort in a technical conversation with IT, operations, or infrastructure teams, and an ability to translate that into executive-friendly language
• →Experience working on-site with key stakeholders and AV experts for a successful experience
• →Hands-on experience with hardware/software integrations, networking fundamentals, and custom software integrations
• →Experience with in-venue technology (AV systems, digital signage, streaming media devices, or IoT) strongly preferred
• →Strong demo and presentation skills — you can read a room and adapt on the fly
• →Experience working with Salesforce, Google Suite, and technical documentation tools
• →Excellent written communication skills for RFPs, technical summaries, and internal documentation
• →Familiarity with programmatic advertising, digital out-of-home (DOOH), or retail media networks is a plus

About Rockbot

Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable.

From independent local businesses to large national brands — across nearly every industry, including restaurants, bars, retailers, and more — Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com.

Compensation

Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

The base compensation band for this role is $110,000–$130,000, plus variable compensation, equity, and benefits for all team members. This role is eligible for variable compensation tied to supported deals closed and solutions KPIs.

Our Values

• →Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time.
• →Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships.
• →Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others.
• →Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions.
• →Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges.
• →Integrity: We say what we mean, and do what we say, simply, clearly, honestly.

Rockbot is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team — which includes individuals with different backgrounds, abilities, identities and experiences.