IT Desktop Support Analyst

About Russell McVeagh

Russell McVeagh is New Zealand's premier law firm committed to operating at the cutting edge of legal practice. Our award-winning team of lawyers are internationally recognised for their thought leadership, depth of experience and ability to translate complex legal issues into client success stories.  Our team is based in Auckland | Tāmaki Makaurau, Wellington | Te Whanganui-a-Tara, and the South Island | Te Waipounamu.

Our national business services team supports the day-to-day operation of the firm across a broad range of areas, including IT, marketing, HR, communication, business development and client experience; finance and business analysis; research, knowledge management and legal support; hospitality and events; reception and general business support. 

Our values of Respect | Manaaki, Curiosity | Māhirahira, Excellence | Whai hiranga and Tenacity | Whakapau kaha reflect who we are and how we work together.

About the role

We are looking for a Desktop Support Specialist who will provide front line user support (level 1 and 2) and complete system administration tasks for the Russell McVeagh technology systems. Join our IT Operations team as they work closely with the wider IT team to ensure that all users have functional and correctly configured equipment and appropriate access to network services. We are searching for a motivated individual with excellent interpersonal skills who can provide a responsive and skilled service to our firm.

This is a fantastic opportunity for a current Desktop Support / Helpdesk Analyst wanting to step up their IT career! We provide excellent training and support. This role is unique as you will be responsible for using your technical expertise to provide outstanding first level support while having exposure to tasks carried out by our System Administrator and Infrastructure teams.

Please note – this role works on a rotating shift pattern to cover the hours of 7am – 7pm.  You will also be required to be on call for one weekend per month, during which an on-call allowance will be paid on top of your remuneration.   

Key accountabilities: 

• Front line user support for partners and staff in Wellington, Auckland and the South Island, as well as external parties, using Russell McVeagh systems, delivered in person, over the phone and via email
• Managing tickets to completion, ensuring strong communication with users and SLAs are met
• Escalations to Systems Administrators and IT Operations Manager
• Complete system administration tasks assigned to the team, ensuring tasks are completed promptly and accurately
• Hardware and software deployment and management
• Ensure a high level of documentation is maintained covering procedures for all activities
• Contribute to the planning and implementation of IT projects as requested from time to time

About you

We're looking for someone who's motivated, personable and who is willing to learn! You will also have the following:

• 3+ years' experience working in a Service Desk or Desktop Support role
• Strong personal commitment to excellence and providing an outstanding user experience
• Superior communication skills and ability to communicate with people at all levels
• Strong client service focus
• Proactive approach and a ‘can do’ attitude, driven to go the extra mile
• Keen to learn and share knowledge freely with the team
• Ability to follow procedures accurately
• Team player that assists team members in achieving overall objectives

Benefits

In addition to a competitive salary, you will have access to our staff benefits, some of which include:

• Annual wellness subsidy
• Ongoing learning and development courses for both personal and professional growth
• Excellent training and support in a very inclusive and high-performing team
• Team charity days, sports days, annual ball and regular firm events

How to apply

To apply, please submit your CV and cover letter.

We believe in enabling a supportive and inclusive workplace for everyone.  Please click here for further information about Russell McVeagh's diversity and inclusion vision and commitment.

Our firm is invested in achieving transformational change and having a positive impact – our Environment, Social and Governance (ESG) Report captures our firm's progress on our commitment to helping to shape a sustainable and thriving Aotearoa New Zealand.  You can read our 2025 report, 'Contributing to Aotearoa New Zealand | Te Whai Koha ki Aotearoa' here.