Sauce1mo ago

Onboarding Agent

North MacedoniaRemoteRemote (Full-Time)mid

OtherAgent

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Quick Summary

Overview

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology.

Technical Tools

OtherAgent

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.

About The Role:

In this role, you will be responsible for onboarding all new restaurant customers to the Sauce platform, ensuring a successful and efficient setup. You will work with restaurant customers to make sure strong processes are built out and implemented early on.

You'll work very closely with the Sales & Customer Success teams that are in the field and often need help on the spot with our biggest restaurant customers to ensure their onboarding experience goes smoothly as well.

As you grow in this role, you’ll be proactively reaching out to restaurant owners throughout their onboarding cycle, helping them learn about and understand the software and platform, setting expectations early and often, and most importantly, working to help them receive more and more orders!

You'll report directly to the Onboarding Team Lead.

During your shift, you'll work mainly on Hubspot, Slack, the Sauce Dashboard, and Google My Business (GMB) & Reserve by Google. Communication & attendance are super important in this role!

Shift available: Monday-Friday, 9 Hour Shift (8 Hours + 1 Hour Lunch)

10AM - 7PM EST

Proactively reach out to restaurant customers to get them live on the Sauce platform using the onboarding checklist

Stay connected and be in the know with your customers to anticipate their needs as they happen

Stay and work in an organized manner to help stay on top of issues that arise

Receive and assist live help requests from Customer Success and/or Sales

Upload links on different platforms like Wordpress, Go Daddy, Square, etc

Communicate constantly with Customer Success and/or Sales to remain in the know of who they are working with and who may be coming on board soon

Daily Google support

Stay organized with your Hubspot Onboarding (OB) ticket board

You have strong B2B communication skills and speak confidently with other business owners or leaders

Some sales experience would be highly preferred (our onboarding team upsells new products and renewals for our customers!)

English-Speaking, but Bilingual would be a plus (English + Spanish)

You're a hard worker, quick learner and stay very organized with your tasks

You work quickly and efficiently, as the pace in the onboarding organization can be quick at times

Previous experience working with restaurant industry owners and managers is a big plus!

Experience working on Hubspot, Aircall and/or Slack would also be a big plus

Private working space with a steady internet connection

Computer or laptop

Keyboard and mouse, working webcam and headset with a microphone

Primary 24” computer monitor

Additional 24” computer monitor (preferred)

Strong & Competitive Compensation Package

Flexible Work Environment

5 Days Paid Sick Days

15 Paid Personal/Vacation Days

Listing Details

Posted: March 9, 2026
First seen: March 26, 2026
Last seen: April 24, 2026

Posting Health

Days active: 29
Repost count: 0
Trust Level: 32%
Scored at: April 24, 2026

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Sauce

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At Sauce, we believe that the food ordering and delivery business should be win-win-win for all parties concerned - hard working restaurants, hungry customers and busy delivery companies alike.

Employees

Founded

2019

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External application · ~5 min on Sauce's site

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