Solutions Engineer

The Solutions Engineer plays an important role in supporting Shiji's sales organization across the Americas region by serving as a commercial and technical partner throughout the sales process. Working closely with Sales Managers, this role leads the technical aspects of qualified sales opportunities, including operational and technical discovery, tailored product demonstrations, solution design, integration mapping, and proof of concept development.

• →Serve as the primary technical and solutions advisor on qualified sales opportunities.
• →Lead in-depth operational and technical discovery sessions to understand customer requirements, business priorities, operational dependencies, existing technology environments, and desired outcomes.
• →Design solutions across Shiji's portfolio by translating hotel and food and beverage operational requirements into clear PMS, POS, integration, hardware, security, infrastructure, and deployment requirements.
• →Prepare and deliver tailored product demonstrations and proof-of-concept solutions that connect Shiji's capabilities to customer needs, operational challenges, and business priorities.
• →Configure and maintain demonstration environments for complex and strategic sales opportunities, ensuring that demonstrations are accurate, relevant, and aligned with the proposed solution.
• →Partner with Sales Managers throughout the sales process to validate solution fit, address technical objections, challenge assumptions constructively, and establish technical alignment among customers and internal stakeholders.
• →Communicate complex operational, architectural, integration, security, and technical concepts clearly to hotel owners, operators, corporate executives, IT leaders, and C-level stakeholders.
• →Own the technical accuracy and quality of proposed solutions and RFP/RFI responses, engaging Product, Security, Legal, and other internal specialists as needed.
• →Document customer requirements, solution designs, technical assumptions, dependencies, risks, and agreed decisions throughout the sales process.
• →Identify and escalate solution gaps, technical risks, or requested commitments that require internal review before they are communicated or agreed to with a customer.
• →Develop repeatable sales enablement resources, including demo frameworks, reusable configurations, competitive positioning, technical objection handling, and product training.
• →Translate prospect requirements and recurring market needs into commercially relevant feedback for Product and Sales leadership, identifying gaps and opportunities that may impact win rates, customer value, or revenue.
• →Complete structured post-sale handoffs to PMO and Implementation teams, ensuring that customer requirements, solution decisions, architecture, and supporting documentation are accurately transferred.
• →Manage multiple opportunities, demonstration deadlines, and technical requests while maintaining strong responsiveness to the sales organization.
• →Represent Shiji at customer meetings, hotel visits, internal meetings, training sessions, industry events, and trade shows as needed.

• A creative technology environment with ownership and responsibility.
• Feedback-driven culture where your ideas matter.
• Opportunities for professional and personal growth in a global company.
• Access to learning platforms such as OpenUp, Pluralsight, and GoodHabitz, as well as 40 hours per year dedicated to learning & development during working time.
• A modern, well-equipped workplace in one of our multinational offices.