Customer Service & Sales Representative - 21221

CRM Logging: Maintain real-time notes, estimate statuses, and communication logs inside the company’s lead management system.

Operational Handoffs: Escalate custom installation requests or technical exceptions to the internal operations team, ensuring smooth transitions to installation crews.

Customer-Facing Experience: Proven track record in customer service, inbound sales, inside sales, lead qualification, or appointment setting targeting U.S.-based consumers.

Communication Mastery: Outstanding spoken and written English skills with a warm, clear, and credible phone manner tailored for homeowners in the New England market.

Commercial Instincts: Ability to articulate value, overcome objections, and ask for the sale/deposit without being overly pushy.

Tech Stack Literacy: Fast learner capable of mastering proprietary visual estimating and CRM platforms quickly.

Schedule & Seasonal Commitment: Dedicated availability to work non-traditional hours (5:00 PM – 9:00 PM EST Weekdays; 9:00 AM – 5:00 PM EST Weekends) continuously from October 1 through December 1.

Industry background in home services, exterior property care, landscaping, roofing, or trade services.

Experience utilizing visual design, estimating, or online quoting tools.

Prior experience in high-volume, seasonal sales environments.

Response Velocity: Reaching new inbound leads within target time windows during evening and weekend shifts.

Lead-to-Estimate Conversion: Elevating the baseline percentage of inbound inquiries that progress into formal estimates.

Close Rate & Revenue Capture: Successfully converting estimates into booked installations and securing initial customer deposits.