Shopify & Klaviyo Manager - 20928

Role: Shopify & Klaviyo Manager
Priority Location: South Africa (open to Philippines and LatAm)
Working Hours: Monday-Friday, 40hrs/week with overlap in US business hours
Target Start Date: ASAP (Urgent Hiring)

The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.

About the Role: We are seeking a highly organized and autonomous E-commerce Assistant with hands-on experience across Shopify and Klaviyo. The successful candidate will become the primary day-to-day resource responsible for maintaining the Shopify storefront, managing merchandising and promotions, keeping the product catalog accurate, and ensuring Klaviyo flows remain updated as products and promotions change.

A particularly important aspect of the role will be ensuring that Shopify and Klaviyo work together correctly. When new products are introduced or changes are made within Shopify, the E-commerce Assistant should understand how those changes affect Klaviyo flows and associated customer data.

The ideal person is someone who doesn't require constant step-by-step direction. The person should be capable of receiving an objective, understanding what needs to happen, executing accurately, checking their own work, and proactively identifying potential issues.

Key Responsibilities:

Shopify Management

• Manage the day-to-day operational needs of the company's Shopify storefront.
• Maintain and update website content and merchandising.
• Create and implement website promotions.
• Manage product listings and the online product catalog.
• Add and update products as required.
• Ensure product information and merchandising remain accurate and current.
• Support new product launches from an e-commerce execution perspective.
• Implement promotional changes across the website.
• Review changes after implementation to ensure they are functioning and displaying correctly.
• Identify and resolve basic Shopify-related issues independently.
• Maintain a consistently high level of accuracy across the storefront.

Klaviyo & Email Marketing Operations

• Manage operational updates within Klaviyo.
• Update existing email flows when new products are launched or merchandising changes are made.
• Ensure relevant flows accurately reflect current products and offers.
• Monitor the connection between Shopify and Klaviyo.
• Verify that relevant data is syncing correctly between the two platforms.
• Troubleshoot or flag discrepancies in data and integrations.
• Perform quality assurance on flow changes before and after implementation.
• Maintain the accuracy and functionality of existing lifecycle marketing automations.

This role is primarily focused on the execution and maintenance of Klaviyo rather than owning the company's entire retention strategy.

Merchandising & Promotions

• Support the execution of e-commerce promotions from setup through launch.
• Update products, collections, merchandising, and promotional information as needed.
• Ensure website and email changes remain aligned.
• Coordinate the operational components of product launches and promotions.
• Perform detailed QA to ensure promotions are correctly configured.
• Identify inconsistencies or potential customer experience issues before they become problems.

E-commerce Operations

• Take ownership of recurring e-commerce operational tasks.
• Maintain accurate and organized product and campaign information.
• Work independently to complete assigned initiatives without requiring constant supervision.
• Proactively identify areas that require updates or attention.
• Flag potential issues and recommend solutions rather than simply waiting for instructions.
• Communicate clearly with Hannah regarding progress, priorities, blockers, and completed work.
• Help create a reliable operational foundation that allows leadership to focus on growth rather than day-to-day execution.

Qualifications & Skills:

• E-commerce Experience: 3+ years supporting e-commerce businesses, with hands-on expertise managing Shopify (products, catalogs, merchandising, promotions) and Klaviyo (maintaining flows), including a solid understanding of their integration and data exchange.
• Operational Excellence: Experience supporting product launches and e-commerce promotions, coupled with strong quality assurance habits and exceptional attention to detail.
• Autonomy & Problem Solving: Highly organized and capable of working independently without constant oversight; possesses strong critical-thinking skills to identify, flag, and proactively solve potential issues.
• Communication & Collaboration: Strong written English skills with the ability to communicate progress and priorities clearly, while working comfortably in a remote environment with a U.S.-based team.

Preferred/Nice to Have:

• Experience working with a consumer-facing or DTC e-commerce brand.
• Previous experience within beauty, fragrance, cosmetics, fashion, lifestyle, or another product-led consumer brand.
• Experience supporting a growing Shopify store with frequent product or promotional changes.
• Basic understanding of GA4 and e-commerce reporting is a plus.
• Experience troubleshooting Shopify/Klaviyo data or integration issues.