somewhere
somewhere~1d ago
New

Technical Support Representative

Remotemid
OtherTechnical Support Representative
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Quick Summary

Overview

Title: Technical Support Representative Location: (Remote) LATAM Preferred Schedule: Monday to Friday, 8 AM – 5 PM CST Compensation: Based on experience Language Requirement: Fluent English (C1/C2 proficiency) About the Role We're hiring a Technical Support Representative to join a…

Key Responsibilities

Respond to incoming support inquiries via email (99% of support volume) Log, track, and manage internal support tickets using established tools and processes Collaborate closely with engineering, operations, and account management teams to ensure…

Technical Tools
asanagoogle-workspacejiranotionslackb2becommercesaas

About the Role

~1 min read
  • Experience working in a SaaS or tech-enabled service environment

  • Familiarity with the construction or building materials industry is a plus, but not required

  • Strong attention to detail and organizational skills

  • Comfortable navigating internal tools and communicating with cross-functional teams


    • Helpdesk software (e.g. Zendesk, Freshdesk, Intercom, or similar)

    • Internal ticketing platforms (e.g. Jira, Asana)

    • ERP or order management systems

    • Communication tools (e.g. Slack, Google Workspace, Notion)


    What We Offer

    ~1 min read
    Be part of a high-impact CX transformation within a growing company
    Collaborate with a sharp, fast-paced, and mission-driven team
    Enjoy autonomy, clear processes, and growth opportunities
    Get access to modern tools, structured onboarding, and strong team support

    Location & Eligibility

    Where is the job
    Worldwide
    Fully remote, anywhere in the world
    Who can apply
    Same as job location

    Listing Details

    First seen
    May 6, 2026
    Last seen
    May 8, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    44%
    Scored at
    May 6, 2026

    Signal breakdown

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    somewhereTechnical Support Representative