Key Account Specialist

The Stanley 1913 brand has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today, our colorful and thoughtfully designed products including the popular Quencher™ series go beyond function, elevating everyday moments with style and empowering active lifestyles. We’re a community of creators, builders, and inventors who believe in creating sustainable products for a better life and world that minimizes our impact on the planet. Learn more at www.stanley1913.com. 

Account Ownership & Customer Experience 

• →Serve as the primary operational point of contact for assigned accounts. 

• →Build trusted relationships through proactive communication and issue resolution. 

• →Manage customer inquiries, requests, and escalations from receipt through resolution. 

• →Maintain a comprehensive understanding of customer requirements, service expectations, and business priorities.  

Order Management & Execution 

• →Manage order execution activities for assigned accounts from order receipt through fulfillment. 

• →Review order status, inventory availability, shipping commitments, and fulfillment risks. 

• →Coordinate resolution of order exceptions, shortages, allocation issues, and delivery concerns. 

• →Partner with Distribution Centers, Planning, and Supply Chain teams to ensure timely order execution. 

• →Monitor open orders and proactively communicate changes or risks to customers and internal stakeholders. 

Inventory & Risk Management 

• →Provide visibility into inventory availability and fulfillment constraints. 

• →Identify and communicate risks related to inventory shortages, allocations, back orders, delayed shipments, or service disruptions. 

• →Help mitigate revenue and service risks through proactive account management. 

Commercial Support 

• →Support assigned accounts with new item launches, seasonal programs, promotions, and customer initiatives. 

• →Coordinate operational readiness activities for new business opportunities and customer implementations. 

• →Provide account-level reporting and operational insights to Sales and Commercial leadership. 

• →Assist in identifying opportunities to improve customer satisfaction, service performance, and account growth. 

Cross-Functional Coordination 

• →Collaborate with Sales, Supply Planning, Operations, Finance, Commercial Operations, and Customer Experience teams. 

• →Facilitate resolution of complex customer issues involving multiple departments. 

• →Ensure customer-facing commitments are aligned with operational capabilities. 

• →Support enterprise initiatives focused on process improvement, customer experience, and operational excellence. 

Continuous Improvement 

• →Identify recurring customer issues, process gaps, and operational inefficiencies. 

• →Recommend process improvements that enhance customer experience and service performance. 

• →Contribute to the development and maintenance of standard operating procedures and knowledge documentation. 

• →Support adoption of new tools, systems, workflows, and customer service processes. 

The Stanley 1913 brand is owned by Morgan Street Holdings (formerly HAVI), a privately held enterprise with a diverse portfolio of operating companies, including HAVI Supply Chain, tms, and Continental.  Morgan Street Holdings’ portfolio provides best-in-class sourcing and supply chain capabilities, brand-defining marketing and promotion services, innovative consumer products, and dining and refreshment food solutions. Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe.  

Morgan Street Holdings supports the Stanley 1913 brand with competitive pay and benefits, along with exposure to diverse industries and professional networking and development opportunities.