Sr. Specialty Solutions Engineer - ServiceNow

ChicagoFull Timesenior

OtherSpecialty Solutions Engineer

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Overview

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery,

Technical Tools

OtherSpecialty Solutions Engineer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

AHEAD’s Sr. ServiceNow Solutions Engineers are the technical experts that collaborate with our AHEAD account teams to help identify, qualify, and build solutions that support our customer’s Digital Business transformation.

The AHEAD Sr. ServiceNow Solutions Engineer (SSE) will be focused on SecOps & IRM knowledge. The SSE is considered a subject matter expert in these areas with responsibility for selling and designing complex solutions. The SSE is also considered an organizational thought leader for their specialty area.

Active participation in the AHEAD SSE and service delivery teams

Be a thought leader for AHEAD clients, responsible for designing, architecting technical solutions

Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements

Develop relationships with other ServiceNow SSE team members, leaders, and partners in support of sales objectives

Strategize and execute technical sales calls

Complete required pre-sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accurately

Qualify sales opportunities in terms of customer technical requirements, decision-making process, and funding

Present and market the design and value of proposed AHEAD solutions and business justification to customers, prospects, and AHEAD management

Participate in the mentorship of entry-level team members

Possess strong, detailed product/technology/industry knowledge

Knowledge of job-associated software and applications

Travel required up to 30%

Expertise as a consultant for clients, advising on technical solutions and participating in pre-sales and solution development

Expertise is ServiceNow modules SecOps/IRM

Strong functional knowledge of the ServiceNow platform across multiple modules

ITIL Foundations v3 or higher certification and/or working knowledge of ITIL concepts

Working knowledge of Agile/Scrum methodology

Passion for problem-solving to solution selling

Knowledge of web development or mobile app development, business modeling, database concepts and project management – preferably using Agile Development Methodologies

Exceptional oral, written and presentation skills, with ability to organize and present technical material in an easily understood manner

Deep insight on technical architectures, IT products and product positioning.

ServiceNow certifications and accreditations are strongly desired

Experience on other SaaS platforms such as: Tanium, Atlassian, Big Panda, Splunk, Data Dog, Logic Monitor, etc

Understanding of JavaScript, HTML and libraries/frameworks such AngularJS, jQuery, Prototype and bootstrap fundamentals a plus

Experience with monitoring solutions, end point collection, IoT, machine learning and other emerging technologies a plus

Understanding of web services (e.g. SOAP, REST, WSDL, XML) a plus

College degree (or equivalent experience) in the fields of Software Engineering, Computer Sciences, or related discipline