HRBP Director, Global Sales

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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Join the team as our Director, HR Business Partner (HRBP), Global Sales, serving as the single-threaded HR leader for our Global Sales Organization. In this role, you will support a high-impact team of 500+ employees distributed across NAMER, EMEA, LATAM, and APJ. You will partner with global and regional sales leaders, our Self Serve business, and our Local HRBPs to drive the people strategy for a book of business currently at $4B with the ambitious goal of scaling to $10B over the next 3 years. 

You bring deep domain expertise in Sales or Sales Tech, with a sophisticated understanding of sales motions across both small-business and enterprise scales. You are familiar with the diverse levers that drive sales performance, including the strategic alignment of incentives and performance models within a high-growth revenue organization. 

You serve as a trusted advisor to our SVP of Global Sales and her leadership team, shaping workforce strategies that scale teams, strengthen performance, and enable operational excellence across a globally distributed employee population.

You thrive in the “mess” – we are undergoing a significant transformation and need a leader who can think outside the box to build scalable, future – oriented solutions while navigating ambiguity. You are an AI-savvy practitioner who is curious about new tools and knows how to bring AI use cases into the HRBP and business to synthesize market trends and build data-informed narratives. You are fluent in leveraging data, analytics, AI, and automation insights– using them to anticipate talent needs, guide organizational design, and influence systematic change. 

You thrive in ambiguous, fast-moving environments, translating insights into action and aligning stakeholders across regions to achieve measurable results. 

This is an Individual Contributor role with global influence, perfect for someone who enjoys collaborating across functions, shaping culture, and driving organizational effectiveness at scale. If you see yourself as a strategic partner, business-savvy advisor, and driver of transformation, this is the role for you. 

As a trusted HRBP leader for Global Sales, you will embody the six core HRBP capabilities; Business Acumen, HR Knowledge, Relationship Management, Talent Planning, Data Insights, and Consulting.

Strategic Partnership & Business Acumen

• →Serve as the trusted HR advisor to the SVP Global Sales and leadership team, shaping talent strategies that drive growth, innovation, and organizational performance.
• →Proactively learn the business—including products, customers, and revenue levers—to anticipate business shifts and adjust people strategies in advance
• →Develop a deep understanding of Twilio’s sales models, and regional dynamics to forecast talent needs and guide workforce planning (WFP).
• →Provide data-driven recommendations and strategic tradeoffs on organizational design, talent allocation, leadership development, and long term capability planning.
• →Navigate complex transformations—workforce planning, AI adoption, reorganizations—with empathy, clarity, and influence to drive alignment and adoption across key stakeholders.
• →Provide confidential one-on-one coaching to senior leaders to enhance strategic thinking, drive change management initiatives, and improve performance.

• Integrate organizational design considerations into talent planning, aligning structure, scope, and skill needs to support evolving business priorities
• Assess talent gaps and bench strength, leveraging frameworks to identify critical skill needs and successor readiness for continued business growth and scale. 
• Partner proactively with Talent Acquisition teams to shape pipeline health and ensure talent investments are hyper-aligned with business needs.
• Map dependencies across teams for major initiatives, ensuring resourcing, skills, and governance are in place to accelerate product and service delivery
• Pioneer and lead succession planning, leadership development, and retention strategies for critical roles.

• Bring forward proactive insights, trends, and business-relevant narratives rather than just delivering data when asked
• Partner closely with the People Data Solutions & AI team to develop and scale tools—including AI-powered assistants and data orchestration frameworks—to optimize insights, streamline analytics processes, and integrate multiple data sources.
• Translate complex data into clear, cohesive narratives for executives, influencing decision-making on talent, structure, and organizational design.

• Advise early on change implications and facilitate workshops to help sales leaders evaluate tradeoffs during our ongoing transformation
• Partner with Finance, Legal, and other People Team stakeholders to integrate design changes into the broader operating model, balancing business objectives with People Team priorities
• Promote initiatives that embed equity, inclusion, and belonging across the global operations organization.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 10+ years of HRBP or equivalent experience in fast-moving, global, high-growth organizations, ideally in SaaS/CpaaS or customer-facing functions
• Sales Domain Expertise: Sophisticated understanding of sales motions across small-business and enterprise scales. 
• Revenue Strategy: Experience supporting global revenue organizations and a familiarity with the levers that drive sales performance and growth. 
• AI Savvy: High level of curiosity and practical experience using AI tools to inform strategy forecast capability gaps, or synthesize insights 
• Executive Presence: Ability to advise senior leaders on workforce strategy, organizational design, and leadership development 

• Experience leading HRBP strategy for a Global Sales orgs of 500+  employees, spanning multiple regions (NAMER, APJ, LATAM, EMEA).
• Prior experience with change management, digital transformation, or AI adoption initiatives into a global sales or related business functions.
• Advanced analytics or people insights experience, including using AI or automation to inform workforce decisions.

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.