AI Technical Lead

Building the right thing is often harder than building it right. More than 80% of digital innovations fail because they don't address real user needs. We take a pragmatic approach to innovation by deploying integrated teams to uncover user insights and turn them into compelling digital solutions. As an employee-owned boutique strategy and product innovation firm, our capabilities include product discovery, delivery, and adoption. 

As the AI Technical Lead, you will bridge the gap between complex technologies and real business needs by acting as a hands-on implementation specialist and a pre-sales technical expert. You'll collaborate with our demand team to help them understand and explain AI to potential clients, while also delivering billable technical solutions on client projects.

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  Design and develop software applications that address client problems while balancing technical feasibility and business requirements

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  Contribute expertise throughout the client journey - from initial scoping and estimation through development and knowledge transfer

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  Partner with clients to identify high-impact and pragmatic opportunities where AI can solve business challenges and deliver measurable outcomes

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  Communicate technical capabilities in clear, business-focused language that resonates with clients and builds TXI's credibility as an AI innovation partner

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  Develop proof-of-concept prototypes and demos that showcase AI possibilities and help clients envision transformative solutions

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  Ensure AI solutions adhere to responsible AI, including considerations for security, ethics, privacy, bias, and transparency

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  Continuously evaluate emerging AI technologies, capabilities, and limitations to identify new client opportunities and enhance TXI's AI service offerings

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  Equip the demand team with the tools, insights, and technical validation they need to discuss AI solutions with clients confidently

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  Upskill client teams and other TXIers to promote a culture of continuous improvement

• Experience leading client projects from concept to implementation with measurable results

• Strong understanding of business problems to quantify the impact of technical solutions 

• Problem-solving skills to adapt technical approaches to unique client challenges

• Ability to explain complex technical ideas simply, without jargon, to both technical and non-technical audiences

• Strong full-stack engineering background with the ability to quickly ramp up on new technologies

• Established workflow for using AI coding assistants (e.g., Claude Code, GitHub Copilot) to enhance development productivity while maintaining code quality and security standards

• Hands-on experience building, deploying, and implementing AI solutions

• Technical proficiency in AI approaches, frameworks, programming languages, and development tools (e.g., LLM, Agentic AI, Vision AI, TensorFlow, PyTorch, Python, LangChain)

• Experience with AI engineering practices, including model training, evaluation, fine-tuning, and deployment

• Knowledge of responsible AI principles and practices, including security, ethics, bias mitigation, explainability, and privacy

• Willingness to identify knowledge gaps and research solutions independently

• Ability to balance sales support responsibilities with billable project delivery

• Collaborative mindset to work with clients, business development teams, and delivery teams

• Ability to foster a productive work environment and provide feedback to individuals and teams

The role will have a dynamic allocation of time between sales support and billable work, which will evolve as both you and our AI practice mature:

• Clients understand what they're buying and receive tangible value

• You maintain a healthy billable target when staffed on client projects 

• The client solutions you implement can serve as case studies for future sales opportunities

• You contribute to the growth of our AI project revenue and capabilities

• You empower the demand team to confidently discuss AI solutions with clients