Human Resources Assistant

The Staff Employment and Administration Section (SEA) is dedicated to operational aspects of Human Resources management and services, such as contract management, entitlement administration, social security and pension administration, separation handling and servicing retirees. 

The incumbent reports directly to the Chief, SEA who is responsible for assigning tasks, deciding on priorities and facilitating complex technical matters. 

Successful completion of secondary level education. 

• A minimum of 5 years’ administrative experience in human resources or a related field.
• Knowledge in handling protocol matters and dealing with social security benefits and entitlements.
• Experience in the application of staff rules and regulations.
• Understanding of Pension and Medical Benefits Plans.

Fluent reading, writing and speaking abilities in English and French. 

Additional training or certification in human resources, business administration, or a related field. 

• Work experience within an international organization or a government. 
• Experience within the UN system.

 A working knowledge of any other language of the Organization (Arabic, Chinese, Russian, Spanish).

• Professionalism: Knowledge of human resources policies, procedures and practices and ability to apply them in an organizational setting. Demonstrates use of initiative and makes appropriate linkages in work requirements and anticipates next steps. Aptitude for detail and the ability to prepare correspondences, reports and statements. Initiative, judgement, discretion in handling confidential information, thoroughness and ability to manage harmonious working relationships. Ability to handle changing priorities and to manage increasing workload. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
• Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
• Teamwork:  Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
• Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

It should be noted that this post is to be filled on a fixed-term basis for an initial period of three years (first year is probationary for an external candidate).

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization within the duty station.

ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection, ICAO has incorporated the 2001 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions. 

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission  (ICSC),

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.