VodafoneThree - Service Readiness Manager

## Location: London OR Newbury \+ Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week – Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. ## Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). ## What you’ll do As a Service Readiness Manager, you’ll play a central role in bringing change to life across our Service ecosystem—from early ideas through to a smooth and confident rollout. You’ll help shape how we plan, prioritise, and deliver change, ensuring our front-line teams feel prepared, supported, and ready to create great customer experiences. Working across Core Desk, Billing, and Collections, you’ll connect people, processes, and priorities—bringing clarity to complexity and ensuring everything lands in a way that feels seamless and well-considered. You’ll lead a talented and dedicated team, creating an environment where everyone feels empowered to contribute, grow, and make a meaningful impact. * Guide end-to-end service readiness, supporting change from early discovery through to successful delivery * Bring teams together to align on priorities, ensuring decisions reflect both customer needs and business goals * Create a clear and inclusive “front door” for demand, helping ideas flow smoothly into delivery * Facilitate thoughtful prioritisation discussions, helping leaders understand options and make informed choices * Nurture strong relationships across Product, Commercial, Service Design, and Transformation teams * Oversee strategic programmes with a focus on readiness, quality, and positive frontline experiences * Continuously improve governance and planning processes to make ways of working simpler and more effective * Support Capex planning and tracking, ensuring investments are well-managed and deliver value * Encourage high-quality data, insight, and storytelling to support confident decision-making * Lead, coach, and inspire a team of Service Readiness Leads and Specialists, helping them thrive and succeed * Create a safe space for your team to raise challenges, share ideas, and drive meaningful improvements * Support your team through escalations, removing barriers and enabling them to do their best work * Ensure training and readiness activities are thoughtfully designed and delivered, so teams feel confident with every change ## Who you are * You build strong, trusting relationships and collaborate naturally with a wide range of stakeholders * You communicate with clarity and empathy, making complex ideas easy to understand * You bring a supportive and empowering leadership style, with a genuine passion for developing others * You’re comfortable working through complexity and helping teams find clarity and direction * You think strategically while staying connected to day-to-day delivery and outcomes * You approach challenges with curiosity, openness, and a solution-focused mindset * You’re confident guiding conversations around priorities, helping teams reach balanced decisions * You value structure and governance but also look for ways to simplify and improve * You stay focused on delivering meaningful outcomes for both customers and the business * You bring resilience, adaptability, and a calm, thoughtful approach in a fast-moving environment Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. ## What we offer We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. ## #VodafoneThree #LI-Hybrid