Major Accounts Specialist

• →Action booking and service requests through shared inboxes and CRM systems
• →Coordinate new service requests, maintenance requests and customer enquiries
• →Deliver a high level of customer service and support
• →Review customer invoicing and assist with end-of-month reporting and checks
• →Support National Key Accounts with reporting and data preparation
• →Build strong relationships with customers, Key Account Managers and contractors
• →Maintain accurate data entry and system documentation
• →Provide support and coverage during peak periods or team absences
• →Assist with onboarding and training of new team members
• →Contribute ideas and initiatives to improve customer experience and operational efficiency

• 5+ years’ experience in customer service and/or internal sales
• Experience in case management
• Strong verbal and written communication skills
• Excellent time management and organisational skills
• Ability to multitask in a fast-paced environment
• Positive, proactive and solutions-focused attitude
• Strong conflict resolution and problem-solving skills
• Ability to work collaboratively and independently
• CRM/Wastedge experience highly regarded but not essential

If you’re an experienced customer service professional looking to join a growing business where your contribution genuinely makes an impact, apply now!