Intern, Customer Success

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com

We are looking for a motivated Customer Success Intern to support our growing Japan Customer Success team.

In this role, you'll work closely with Customer Success Managers and cross-functional teams to improve customer operations, streamline internal processes, and explore practical ways to leverage AI and Automation in day-to-day business.

• Maintain Contact and Account information in Salesforce (SFDC)

• Support Quote Creation

• Support Salesforce-related operations

• Generate ideas and support implementation for process automation and operational improvements (AI & Automation)

• Support the creation of AI best practices and internal knowledge assets (AI & Automation)

• Salesforce（SFDC）のContact・Account情報の管理
• Support Quote Creation
• Salesforce関連オペレーションのサポート
• 業務自動化や業務改善のアイデア創出・実装サポート (AI & Automation)
• AI活用のベストプラクティスや社内ナレッジの作成支援 (AI & Automation)

• Coordinate with internal teams such as Deal Desk, Billing, Product, and Sales

• Support internal communications

• Deal Desk、Billing、Product、Salesなど社内チームとの連携
• 社内コミュニケーションのサポート

• Currently enrolled in an undergraduate or graduate degree program

• Fluent in Japanese (ability to communicate smoothly)

• Comfortable reading, writing, and engaging in basic communication in English

• Basic computer skills using Mac

• Familiarity with Google Workspace (Docs, Sheets, Slides) or equivalent productivity tools

• Detail-oriented with a strong focus on accuracy and quality

• 大学または大学院に在学中の方
• 日本語で円滑にコミュニケーションができる方
• 英語での読み書き・基本的なコミュニケーションに抵抗がない方
• Macを利用した基本的なPC操作ができる方
• Google Workspace（Docs、Sheets、Slides）または同等ツールを利用できる方
• 細部まで丁寧に業務を進められる方

• Experience using generative AI tools such as ChatGPT, Claude, or Gemini

• Experience using collaboration tools such as Slack, Notion, Zoom, or Confluence

• Experience using CRM tools like Salesforce

• Strong interest in AI, Automation, SaaS, and Digital Transformation (DX)

• ChatGPT、Claude、Geminiなど生成AIの利用経験
• Slack、Notion、Zoom、Confluenceなどの利用経験
• SalesforceなどCRMツールの利用経験
• AI・Automation・SaaS・DXへの興味

• Interested in Customer Success, SaaS, and technology companies

• Eager to learn operations and business processes

• Enjoys paying attention to detail while thinking deeply about the underlying context and purpose of tasks

• Excited to collaborate with team members from diverse roles and backgrounds

• Proactive in thinking about and driving process improvements

• Eager to learn new technologies and enjoy experimenting with AI and Automation to find better ways of working

• Customer SuccessやSaaS・テクノロジー企業に興味がある方
• オペレーションや業務プロセスを学びたい方
• 細部まで気を配りながら背景や目的を深く考えることが好きな方
• 様々な役割・バックグラウンドを持つメンバーと協働したい方
• 業務改善を主体的に考えられる方
• 新しいテクノロジーを積極的に学び、AIやAutomationを利用しながら、より良い業務の進め方を考え、試行錯誤することを楽しめる方

• Employment type: Paid internship

• Work location: Office attendance required (no remote work)

• Minimum commitment: 6–12 months

• Working hours:

• During school term: at least 15 hours/week (reduced hours may be arranged around exam periods)

• During school vacation: less than 30 hours/week (within Workato business hours, 9:00 AM–6:00 PM)

Japanese Follow / 日本語 
Responsibilities 

日本のCustomer Successチームの一員として、Customer Success Managerや関連部門と連携しながら、顧客支援・業務改善・AI活用を推進していただきます。