Customer Service Executive - Repairs

Bulgaria·Sofiamid

OtherCustomer Service Executive

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Quick Summary

Overview

AJW Group is a global leader in the supply, exchange, and repair of aircraft components. We support airlines and MROs with efficient, reliable solutions to keep fleets operational.

Requirements Summary

Experience within the aviation industry or supply chain/logistics environment Previous experience in a customer service or administrative role. Strong communication and interpersonal skills, with the ability to work effectively across teams.

Technical Tools

ms-office

AJW Group is a global leader in the supply, exchange, and repair of aircraft components. We support airlines and MROs with efficient, reliable solutions to keep fleets operational. The role of a Customer Repairs Executive supports the Customer Service Team Leader with key day-to-day tasks, including raising repair orders, managing orders, and handling customer transactions to ensure smooth operational delivery.

Responsibilities

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Support the Customer Service Team Leader in delivering high service standards and meeting both customer and business objectives.
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Actively contribute to MRO Operations and ensure compliance with updated procedures.
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Drive cost savings and process efficiency across the repair cycle.
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Support the team in meeting service contracts and departmental goals.
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Liaise with vendors to manage costs and improve profitability.
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Assist with operational decisions and problem-solving.
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Collaborate across departments to improve and implement business processes.
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Work closely with Sales, SSM, and MRO teams to maximise customer opportunities.

Experience within the aviation industry or supply chain/logistics environment

Previous experience in a customer service or administrative role.
Strong communication and interpersonal skills, with the ability to work effectively across teams.
Highly organised with strong attention to detail and the ability to prioritise in a fast-paced environment.
Confident in decision-making and problem-solving to support daily operations.
Comfortable using Microsoft Office and internal business systems.
Proactive and adaptable, with a focus on continuous improvement.

What We Offer

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We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.