PBH Account Manager (Maternity Cover)

By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Working within the Power By The Hour team you will be responsible for managing and supporting our customers, maintaining and developing long-term relationships, and delivering world-class services. 

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  Manage customer requirements through technical research, market analysis, and Quantum interrogation

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  Support order fulfilment including negotiation, vendor quality approval, and portal processing

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  Coordinate with internal teams to ensure timely delivery and core component identification

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  Oversee warranty, RMA, credit note, and off-core return processes

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  Maintain clear communication with customers and vendors, including contractual review meetings

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  Monitor and report on performance data against customer KPIs and SLAs

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  Prepare and present operational data both internally and externally

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  Investigate and resolve queries using quality systems to drive continuous improvement

Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply, please direct your request for a pre-application call to people@ajw-group.com.

• Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation 

• Experience in aviation supply chain, PBH programs, or component support (preferred)

• You'll be attentive to detail, ensuring that our customers receive the right information the first time

• Self-motivated and able to work within a fast-paced environment

• You'll enjoy solving problems, sometimes ones that require input from team members

• Proven ability to solve problems promptly and effectively, generally customer related

• You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills 

• Confident communication skills 

• It would be great if you have industry experience as well as having worked on Quantum, although this isn't a necessity

At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:

• A team fun budget to bring colleagues together.

• Free access to LinkedIn Learning to support your development.

• Opportunities to take part in charity events, volunteering, and community projects.

• A modern office

• A discretionary bonus