Onboarding Account Manager

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role:

As an Onboarding Account Manager (OAM) within Paymode, you will be responsible for working with the Paymode Implementation Project Manager, ensuring a seamless and efficient onboarding process for new Paymode clients. This includes managing relationships from client signing through go-live, driving alignment across stakeholders, and laying the groundwork for long-term client success. OAMs will work collaboratively with Implementation Project Managers and Account Managers to ensure smooth transitions and high client satisfaction. 

• 5+ years of experience in Client facing roles within sales, client success, account management, or professional services in an enterprise SaaS company.
• 3+ years of experience within a SaaS or payments business, preferably in FinTech/Services
• Experience developing relationships and influencing C-Suite decision makers.
• Experience building and executing success plans that drive clients to strategic objectives.
• Process orientation, with a keen focus on Client goal achievement KPI’s.
• Rigorous attention to detail within CRM applications including activity, health and success plans, and opportunity tracking.
• Proven ability to effectively engage with and navigate across corporate functions and the C Suite.
• Detailed-oriented, organized with effective time management skills.
• Listening well, exceptional interpersonal skills and excellent written, presentation and verbal communication skills.
• Always positive, driven to excel, takes ownership, works collaboratively.
• Bachelor’s Degree or higher, with a business or technical focus preferred