Account Manager

• Identify and pursue opportunities for upselling, cross-selling, and account expansion to meet or exceed sales targets.
• Generate leads and acquire new accounts in targeted markets, aligning growth strategies with customer priorities.
• Educate customers on product features and value proposition to maximize opportunity conversion.

• Serve as the primary point of contact for Customers, addressing needs, resolving issues, and ensuring an exceptional customer experience.
• Collaborate cross-functionally with internal teams (sales, marketing, support, product) to meet customer expectations.
• Manage contract renewals, negotiations, and overall customer lifecycle processes with efficiency and professionalism.
• Work to align processes with customers’ supplier expectations (scorecard).

• Leverage market, financial, and industry insights to guide account strategies and contribute to broader business goals.
• Develop strategic account plans that assess customer business performance, identify risks, gaps, new business opportunities; develop action plans to grow with the customer.
• Facilitate effective communication and information-sharing between customer teams and internal stakeholders.
• Promote alignment and engagement between customers and internal teams to ensure mutual success.

• Take the initiative to exceed performance expectations and deliver measurable outcomes.
• Set and uphold high standards of execution and accountability, both individually and within the team.
• Demonstrate a customer-focused mindset and take ownership of satisfaction, problem-solving, and results delivery.
• Continuously improve through feedback, market awareness, and collaboration with strategic partners.

• Bachelor’s degree in Engineering, Business, Marketing, or a related field; Master’s degree preferred.
• 3+ years of experience in account management, B2B sales, or customer-facing roles in technical or manufacturing environments.
• Proven ability to build and maintain strong Customer relationships, with a customer-first mindset.
• Demonstrated success in achieving sales targets and managing strategic accounts.
• Strong communication, negotiation, and business analysis skills.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced setting.
• Proficiency in CRM platforms, sales reporting tools, MS Excel, and MS PowerPoint.
• Ability to thrive in a collaborative, cross-functional team environment.
• Willingness to travel up to 50% or more when necessary.

LOCATION: Remote in Midwest or Middle U.S.

Job ID# 3246907

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