Senior Account Manager

Aurora is on a mission to create a future of solar for all. Our award-winning software puts the power of data and technology into the hands of every solar professional to make solar adoption simple and predictable. Our software has designed millions of solar projects so far, empowering solar companies to sell, design, and install residential and commercial solar arrays accurately, seamlessly, and at scale. 

We're looking for a strategic, customer-focused Senior Account Manager to own and grow a portfolio of existing Aurora customers. You'll drive retention, adoption, and expansion by building strong relationships with customer stakeholders and connecting Aurora's solutions to their business goals.

As a trusted advisor, you'll proactively identify opportunities to deepen product usage, introduce new solutions, and make sure customers are seeing real returns on their investment in Aurora. You'll partner closely with Sales Engineering, Implementation, Product, and Marketing to deliver a seamless experience and support long-term growth.

This role calls for a balance of strategic account planning, commercial ownership, and operational discipline. You'll be comfortable navigating complex customer environments, managing renewals and negotiations, and using data to drive decisions.

• Own and grow a portfolio of Aurora customers, driving retention, adoption, and expansion across Aurora and HelioScope

• Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures

• Develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and lasting partnership value

• Build pipeline within your book of business by identifying upsell and cross-sell opportunities through proactive outreach and marketing-qualified leads

• Use product usage data, UV metrics, and customer insights to forecast expansion, flag churn risk, and get ahead of it

• Lead executive business reviews and strategic conversations that align on goals, adoption milestones, and ROI

• Collaborate across Product, Sales Engineering, Implementation, Support, and Marketing to deliver solutions that meet customer needs and create new ones

• 5+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field

• A proven track record of growing a customer portfolio through renewals, upsells, and cross-sells

• Strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures

• The ability to build strategic relationships with executive stakeholders and navigate complex customer organizations

• Experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies

• Excellent communication and collaboration skills; you work well across teams and make things happen

• Strong organizational discipline, including managing pipeline and renewals in CRM systems like Salesforce

• Experience in solar, clean energy, or climate tech

• Familiarity with solar design platforms or project development workflows

• Experience managing consumption-based SaaS models

• Background in high-growth or remote-first technology companies