Senior Sales Engineer, Public Safety (Mountain or Pacific Region)

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

• →Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions.
• →Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams.
• →Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment.
• →Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism.
• →Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences.

• Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows.
• Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure.
• Advise agencies on best practices for network security, system interoperability, and deployment planning.
• Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings.

• Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness.
• Collect and relay customer feedback to influence product roadmap and technical documentation.
• Support proposal teams with technical content, diagrams, and specifications.
• Assist marketing and partner teams in developing technical collateral, webinars, and events.

• Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows.
• Ensure technical confidence throughout the sales cycle to accelerate buying decisions.
• Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador.

• 8+ years of progressive experience in public safety, emergency communications, or PSAP operations, with senior-level leadership experience strongly preferred (Director, Assistant Director, Executive Director, or equivalent).
• Demonstrated experience selling, implementing, or enabling public safety software (e.g., NG911 call handling, CAD, RMS, ESInet, radio systems, mass notification, or emergency communications platforms).
• Proven ability to operate as a field-facing technical advisor to Sales—owning discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end-to-end.
• Deep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments, including experience presenting to boards, executives, and elected officials.
• Strong technical fluency across cloud-based platforms, integrations/APIs, network infrastructure, data workflows, and system interoperability within public safety environments.

• Track record of building credibility with PSAP directors, IT leadership, emergency management leaders, and dispatch supervisors through consultative, trust-based engagement.
• Experience partnering cross-functionally with Product and Engineering to influence roadmap priorities based on real-world PSAP needs.
• Comfortable operating in high-growth, ambiguous environments with minimal playbooks—able to create structure, demo narratives, and field enablement materials where needed.
• Exceptional executive communication and storytelling skills—able to translate technical capability into operational ROI and mission impact.
• Willingness to travel up to 75% and represent Prepared as a technical ambassador at industry conferences and customer events.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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