After Sales Care Specialist

Founded in 1890, Curtis Lumber is a family owned and operated building materials retailer, one of 100 largest and fastest-growing in the nation. Our employees enjoy competitive pay and excellent benefits coupled with ideal business hours allowing for a healthy work life balance. We recognize our employees hard work and dedication are the driving force of our success, and we continually look for ways to reward them.

After Care Sales Specialists are responsible for expediting special product line needs in the area of warranty or non-warranty, repairs, minor installation, product complaints, etc. Focus is the Andersen Dealer Service Network and Therma-Tru warranty programs, however, may include other product issues.

• Visiting jobsites to resolve service issues by performing service or maintenance.
• Filling out Service Job paperwork completely and accurately.
• Collecting service fees from customers in the field and properly processing them through the point-of-sale system.
• Properly maintain stock service inventory on the service truck and keep truck neat and clean.
• Maintain and inventory of service tools.
• Pick and load service parts onto the truck.
• Communicate with various parties involved in completing service such as homeowners or contractors, Curtis Lumber sales staff, vendor service persons and Curtis service coordinator to resolve issues in a timely manner.
• Inform customers about the product so they are aware of available enhancement and upgrade options for their homes.  The intention is to develop sales leads for increased company profit.
• Develop new and existing skills through educational programs with both company provided and self-directed training.
• Comply with all Company policies including conduct and safety.
• Adhere to Company operational and security policies.
• Adhere to dress code and proper personal hygiene.
• Adhere to scheduled hours/work week.
• Willing to become a member of a committee/team for current or new programs to ensure their success.
• Attendance at Company/store meetings, seminars, product knowledge training, clinics, etc. is mandatory. 

Other duties may be assigned.

https://www.curtislumber.com/tools/andersen-windows-warranty-service

At Curtis Lumber we embrace a culture of accountability and safety. Join us, and you’ll quickly see everything that sets us apart is also what brings us together.

If you are ready to Build your Career, apply now to connect with our Recruitment team today!