Customer Service Coordinator

Philippines·Angeles Citymid

OtherCustomer Service Coordinator

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Quick Summary

Key Responsibilities

Client & Project Support Support the Client Experience team with daily operations and project coordination. Manage inventory-related communications with internal teams, vendors, and customers.

Technical Tools

OtherCustomer Service Coordinator

This role will directly assist in key areas such as (but not limited to); assisting the Program Management team with client service and general administration, responsible for managing the life cycle of program projects, customer service, warehouse relationships, and general administration tasks.

Responsibilities

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Minimum of 2–3 years of experience in customer service, project coordination, operations, logistics, inventory management, or a related role.
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Experience managing client projects, vendor relationships, and order fulfillment processes is preferred.
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Strong understanding of inventory tracking, warehouse coordination, and logistics operations.
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Proven ability to manage multiple projects and priorities while meeting deadlines in a fast-paced environment.
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Excellent written and verbal English communication skills with the ability to interact professionally with customers, vendors, and internal teams.
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Experience handling customer inquiries, order status updates, delivery concerns, returns, and refunds.
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Proficient in Microsoft Office Suite, particularly Excel, Outlook, and Word.
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Comfortable using CRM, inventory management, order processing, and project management systems.
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Strong attention to detail with the ability to maintain accurate records, reports, and documentation.
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Experience preparing inventory reports, processing invoices, and managing backorders is an advantage.
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Ability to analyze information, solve problems, and proactively identify solutions.
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Strong organizational and time-management skills with the ability to work independently.
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Collaborative team player who can effectively work with cross-functional teams, warehouses, logistics partners, and finance departments.
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Customer-focused mindset with a commitment to delivering excellent service and ensuring successful project outcomes.
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Experience supporting promotional campaigns, sales programs, or group-buy initiatives is a plus.

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

What We Offer

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At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!