Specialist, Account Manager (Vietnamese Speaker)

Job Title:

Job Description

• Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships 
• Proven track record of success in sales or account management
• Passion for exceptional customer experience and sales
• Aptitude to learn and optimize new technology and data 
• Problem-solving skills
• Excellent knowledge of Microsoft Office programs 
• Excellent verbal and written communication skills
• Experience working with Salesforce.com or similar CRM required
• Demonstrated ability to prioritize and multi-task in a time-sensitive environment
• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
• Execute high level of independent judgement and critical thinking
• Professional and polished demeanor

•  Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
• Evaluate the client's customer needs and propose potential solutions
• Serve as a single point of contact for the client customer and may coordinate the work of client service teams
• Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and effectively handle objections
• Work with multiple stakeholders, building effective relationships with decision-makers at all levels
• Responsible for managing sales territory and achieving monthly quotas
• Negotiate skillfully in tough situations
• Identify risk and barriers to success; develop contingency plans when necessary
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process

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