B2C Sales Representative

Community Phone is building the best phone for communities in America. We are your hair salon’s business phone, how your auto-body shop texts you or gets appointments, your local government agency’s operations line, and your mom’s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing phone. 

Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator’s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate.

You’ll spend your time connecting with customers who already want to hear from us. That means taking inbound calls and reaching out to people who’ve submitted form fills requesting more info or callbacks. No cold calling, just helping customers who’ve already raised their hands, and making sure to ALWAYS BE CLOSING.

You’ll:

• →Talk with families who want a safe first phone for their kids
• →Help seniors who just want technology that feels simple again (that’s right, we’re not making them download 12 apps to answer a call)
• →Listen with patience, explain clearly, and close with confidence
• →Make sure their number ports over smoothly- because first impressions matter.

Every call is a chance to make someone’s day and hit your sales goals.

• Hungry. You love sales, competition, and uncapped commissions.
• Empathetic. You slow down, listen, and treat people like humans.
• Mission-driven. You want your work to actually matter.
• Smart communicator. Fluent English is required; knowing Spanish is a big plus.
• Good human. No jerks, no exceptions.

We love to laugh, but we take values and performance seriously. Community Phone probably isn’t for you if you:

• Just want to coast without goals
• Get uncomfortable with sales targets or feedback
• Want the security blanket of a giant corporation
• Don’t actually like talking to customers (we love our customers, even the ones who still call rotary phones “cutting edge”)
• Struggle to stay organized or motivated remotely
• Care more about titles and status than actually helping people

We care about our brand, and that starts with you. Your setup is non-negotiable:

• High-speed internet
• A PC or laptop
• Noise-cancelling headphones
• Minimum 2 years of sales experience (huge plus if you have experience selling to telecom and/or to the US market)

If you don’t have these, this role isn’t for you.

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission.