Account Manager

What We Need Corpay is currently looking to hire an Account Manager within our Operations division. This position falls under our Comdata line of business and is located in Brentwood, TN. In this role, you will be responsible for supporting retention, client satisfaction, and issue resolution of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. The Account Manager is assigned a portfolio of customers and is responsible for understanding and resolving issues pertaining to products utilized by the client. A strong level of product knowledge is needed for this position along with the ability to travel to client sites as needed (10%). You will report directly to Sr. Director, Regional Account Management, and regularly collaborate across the organization.   How We Work As an Account Manager, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in Brentwood, TN Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Working directly with clients to provide day-to-day account support, problem resolution, research, and analysis Responding to inbound emails, fax, and phone calls Developing and executing a client service delivery strategy for assigned clients around the needs, contract specifications, and cost components Conducting regularly scheduled calls, and presentations to review business performance, including training and education Making decisions regarding the setup and support of the clients assigned to their care and can approve financial fees and or transaction concessions Preparing and presenting solutions in advance to retain relationships Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base Interacting with internal departments to support the customer base Trouble-shooting client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration.    Qualifications & Skills Bachelor’s degree or equivalent work experience Minimum 2 years of progressive experience working within a call center or customer service team with demonstrated problem solving skills. Self-driven to develop professionally, improve performance, and understand the tools in place and maximize their use.  Demonstrates leadership qualities that influence peers to work collaboratively, automate manual processes, and use the systems available to their fullest potential.  Serves as a key contributor in developing and testing new processes and procedures that enhance the users experience.  Acts as a change agent as appropriate.   Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes   Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.