Sales Development Representative, San Francisco

United States·San FranciscoHybridmid

SalesSales Development RepresentativeSales Development Rep

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Quick Summary

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate…

Key Responsibilities

Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach Write effective and compelling messaging to engage targeted accounts Work closely with Sales and Marketing to plan, strategize, and execute outreach…

Technical Tools

openai

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role

~1 min read

This role is based in San Francisco and requires in-office presence 2 days per week (Mondays & Wednesdays). This is a non-negotiable part of the role.

Address: 332 Pine floor 6 San Francisco, 94104

As a Sales Development Representative (SDR), you will be responsible for building pipeline through outbound prospecting and inbound qualification. You will help generate qualified leads that result in new business, supporting our scaling efforts and contributing to the success of our team. We are looking for driven professionals with sound business acumen, strong technical aptitude and natural sales instincts to join our fast growing sales organization.

Responsibilities

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→Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach
→Write effective and compelling messaging to engage targeted accounts
→Work closely with Sales and Marketing to plan, strategize, and execute outreach campaigns that help drive revenue growth
→Analyze market research data and develop strategic approaches to raise awareness and generate interest for Cresta
→Partner with account executives to help generate meetings and sales pipeline
→Create and prioritize target account and contact lists
→Conduct high level conversations with executives in prospect accounts
→Achieve monthly quotas of meetings, qualified opportunities, and pipeline generated.
→Assist with drafting sales pitches, presentations, reference material, and other documents as required

Requirements

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Bachelor’s degree in Business, Marketing, Communications, or related field
1+ years prior sales experience (within a Software/High Tech company highly preferred)
Ability to work in a time-sensitive and high-volume environment
Highly competitive personality
A positive attitude: You’re a team player and you’re resilient in the face of challenges
Self-starter always looking for ways to do your job better. When you see an opportunity, you jump on it
Strong organizational skills with ability to effectively prioritize
Articulate with strong business acumen
You’re a clear, concise, and compelling storyteller across written, verbal, and visual