Senior Account Manager (Dutch Speaking)

The Account Manager is responsible for driving customer retention, growth, and strategic alignment across assigned accounts. This role ensures long-term customer success by managing renewals, expanding revenue opportunities, and fostering strong executive relationships. The Account Manager will act as a trusted advisor, aligning solutions to client business objectives and success metrics. 

In this role, you will own the full lifecycle of account management—from renewals and expansion opportunities to executive engagement and strategic planning. You will lead Quarterly Business Reviews (QBRs) that showcase outcomes and success metrics, proactively manage churn risk, and ensure accurate forecasting. Additionally, you will champion client engagement by driving participation in key in-person events and aligning stakeholders at all levels. 

Success in this role requires a blend of commercial acumen, strategic thinking, and relationship management skills. The ideal candidate thrives in a fast-paced environment, is highly collaborative, and is passionate about helping customers achieve their goals while driving revenue growth for the organization. 

• →5+ years of account management experience in a SaaS environment  
• →Proven ability to manage a large book of business with multiple accounts and a track record of successful achievement of assigned quotas.  
• →Experience with enterprise-level web-based applications. 
• →Ability to develop and execute account strategies aligned with customer goals and business outcomes.  
• →Strong understanding of revenue drivers, renewal processes, and expansion opportunities.  
• →Skilled in building multi-threaded relationships, including executive-level engagement.  
• →Exceptional verbal and written communication skills to lead QBRs and influence stakeholders.  
• →Proficiency in forecasting, risk assessment, and interpreting success metrics.  
• →Deep commitment to understanding customer needs and delivering measurable value.  
• →Ability to manage multiple priorities, deadlines, and stakeholders effectively.  
• →Skilled at identifying challenges and creating actionable solutions to achieve customer success. 

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.