Retentions Account Manager - SMB Belgium (French Speaking)

Manchester - Main Officefull-timemid

SalesAccount Manager

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Quick Summary

Overview

Do you have the empathy to listen, the problem-solving skills to help, and the negotiation flair to turn a "goodbye" into a "let’s stay together"? We are looking for Retention Account Managers - Belgium Market to join our SMB (Small & Medium Business) team in Manchester City Centre (Hybrid role - 3…

Requirements Summary

You speak fluently or natively in both English and French. The Right Mindset: A background in customer service, sales, or account management where you’ve had to handle difficult conversations.

Technical Tools

customer-success

We are looking for Retention Account Managers - Belgium Market to join our SMB (Small & Medium Business) team in Manchester City Centre (Hybrid role - 3 days a week in office). In this role, you aren’t just hitting targets—you are fundamental to protect our partnerships, ensuring Deliveroo remains the definitive food partner of choice for thousands of businesses.

At Deliveroo, we value every partnership we have. You will be the "voice of the customer" within our business. Your mission is to engage with restaurant partners who may be considering leaving, understand their challenges, and provide solutions that add genuine value to their business.

Responsibilities

~1 min read

Requirements

~1 min read

The Right Mindset: A background in customer service, sales, or account management where you’ve had to handle difficult conversations.

Communication: Exceptional listening skills and the ability to stay calm under pressure.

Resilience: The confidence to handle objections and find "win-win" solutions.

Commercial Experience: Ideally at least one year in a professional, phone-based environment.

Tech Savvy: Ability to manage a CRM and use Google tools effectively.

Manchester is the heartbeat of our SMB operations. You’ll join a supportive, rigorous, and friendly culture where trust is the foundation. We don’t just want you to do a job; we want you to bring your authentic self to work every day. Whether you're a data geek, a food fanatic, or a negotiation pro, there’s a seat at our table for you.