Account Manager

We're a Global Staffing Partner for Brand Experience. We connect People, Data, and Brands to optimize Impact for our clients.

We're award-winning and a global leader in creating high-impact experiences through innovation and insight. Elevate runs Impact, an industry-leading, data-driven reporting tool that enables marketers to evaluate the effectiveness of staff face-to-face engagement in real-time. This provides live insights into consumer engagement and is underpinned by data produced by over 250 individual data points.

• →Works closely with the Account Director to manage all markets ​
• →Responsible for ensuring all reporting is accurate and complete​
• →Coordinates with Elevate HUB Account Directors and key Elevate Staffing stakeholders​
• →Managers for all staffing needs as they arise, including schedules, additional asks, staff feedback, etc.​
• →Creates, implements, manages, and tracks B.A.'s performance and incentive program.​
• →Participates in Weekly Client Meetings​
• →Help build and develop a team of A-Player Staffing Managers. Manage and balance team workloads, allocate staffing resources to new programs, and continue to drive efficiency from within the team.
• →Maintain a 90% client satisfaction rating across special projects, tracked by Elevate's customer satisfaction survey and/or documented via thorough wrap-up calls for each program.
• →Be the primary point of contact with your Senior Account Manager and serve as the general liaison for your project's client contact.
• →Create training material and serve as a critical player in the training process of new Account Managers and Staffing Managers.
• →Develop a trusted advisor relationship with key account contacts and Elevate SMT leadership.
• →Ensure the timely and successful delivery of our solutions according to client needs and objectives
• →Enhance the department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• →Monitor and analyze the client's usage of our product
• →Work with the Special Projects Director to resource the Special Projects Delivery Team based on the volume of work within your assigned program.
• →Provide exceptional organization of all converted programs through Asana boards, ensuring clear status updates and visibility to the broader team.
• →Work in conjunction with the Client Development Director to grow client contacts by
• →Ensure billing and invoicing are completed in a timely and accurate manner for the entire duration of your project
• →Ensuring Quality/Consistency in executing your project through daily and weekly check-ins with your extended delivery team
• →Ensure weekly pipeline updates are updated in Salesforce for all closed won schedules related to your project

• Bachelor's Degree or Higher Strongly Preferred
• Ideally, 3+ Years of Customer Service/Sales Experience
• Effective communication with colleagues and customers in a diverse, positive, culture-centered work environment.
• Capacity to handle multiple projects, deadlines, and complex tasks in a fast-paced setting, along with attention to detail, persistence, and follow-through.
• Excellent organizational and time management skills
• Excellent computer/software skills using Microsoft Office (Outlook, Excel, Word, and PowerPoint), Salesforce, Asana, SharePoint, and more.
• Strong verbal and written communication
• Excellent problem-solving skills
• Comfortable with talking on the phone and the ability to carry on a business conversation with decision-makers.

• Ability to sit and stand for long periods while completing work on a computer
• Ability to lift ten (10) or more pounds
• Ability to move throughout the workplace

As a people agency, we believe our people's personalities and authenticity set us apart. Therefore, we celebrate and invite applications from all cultures and backgrounds.

To learn more about our people and culture, follow #elevatingpeople on LinkedIn, Twitter, Facebook, or Instagram.