Interim Account Manager - FARFETCH Advertising

Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

Our office is located in Old Street, London's tech hub. Our open-plan space is ideal for collaborative working. When you're not doing what's never been done, you can enjoy a team lunch on our large outdoor terrace, or join a yoga class in our dedicated studio.

FARFETCH Advertising operates at the intersection of luxury e-commerce and advertising. Our advertising partners collaborate with FARFETCH on campaigns that utilise a range of advertising activations, including Onsite Sponsored Products, Onsite Display, CRM, Offsite Paid Social and Offline Events. 

THE ROLE 

As Interim Account Manager, you will take ownership of advertising client relationships across a portfolio of luxury advertising partners, ranging from top-tier fashion superbrands to newer emerging brands and independent multibrand boutiques.

Reporting to the Senior Manager of Business Strategy & Operations, you will be responsible for the end-to-end client relationship across all booked campaigns within your client patch and oversee how they activate media across FARFETCH’s global platform.

You’ll onboard advertisers and, once live, proactively guide them to ensure campaigns meet performance objectives. Serving as the day-to-day point of contact, you will provide mid-campaign updates, answer client questions and coordinate internally to deliver a smooth customer experience and maximise client satisfaction.

At the end of the campaign, you’ll round off the campaign life-cycle via prompt delivery of end-of-campaign results, ensuring these deliver clear narratives on both what performed well and any ‘lessons learned’ for future campaigns.

To enable revenue growth, you will close the feedback loop internally with the FARFETCH Advertising Sales team to identify incremental sales opportunities throughout the campaign and, post-campaign, strategise on how to maximise YoY client retention and grow overall investment.

Beyond the Sales team, you will collaborate closely with other FARFETCH Advertising teams, including Advertising Operations and Reporting & Analytics, to provide the best possible service for our clients.