Area Service Sales Representative Trainee-NY

GRISWOLD INDUSTRIES Job Description Area Service Sales Representative Trainee (Outside Sales- NY)     JOB DIMENSIONS:   Job Summary:             Under general supervision, installs, services, repairs, and warranties product on site; schedules and performs maintenance and field sales support work; actively promotes growth of the territory; ensures all ongoing service needs are met with a sense of urgency and professionalism while maintaining the highest safety, quality, and cost effectiveness; partners with sales to drive new growth and revenue; performs advanced customer support activities, and performs related duties as assigned.    Reports to: Field Service Manager for service-related activity Area / Regional Sales Manager for sales-related activity   Examples of Duties and Responsibilities: Performs service calls and responds in a timely manner; Provides technical support; Performs pre-service job consultations and site visits in order to assess client’s needs; Prepares customer quotations; Conducts training on application, start-up, utilization, and repair procedures; Submits accurate, prompt reports for billing of completed work; Reviews and maintains service parts inventory levels; Advises customers on performance and service requirements of products; Accompanies Area Sales Manager on visits and calls to engineers, distributors, original equipment manufacturers (OEMs), contractors, and other existing and potential end users; Identifies service and sales opportunities, and escalates to appropriate channel; Collaborates with sales, engineering, manufacturing, service, and marketing to drive business process improvement, customer satisfaction, and future sales; Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations.   QUALIFICATIONS GUIDELINES:             Any combination equivalent of, but not limited to, the following:   Experience/Training/Education:             Advanced experience and training in assembly, installation, service and repair of all product lines; trained in company safety policies and procedures; trained at Cla-Val service school; and trained in customer and vendor relations.   Knowledge/Skills/Abilities: Excellent communication skills with ability to interact with customers, engineers, distributors, vendors, contractors, governmental representatives, and internal personnel; Ability to assess customer service needs and prepare quotations; Ability to interact with customers to develop and strengthen business relations; Self-starter with the ability to multi-task and reprioritize duties throughout the day; Ability to plan, schedule, organize, and prioritize work without supervision; Considerable knowledge of all product lines; Ability to read and interpret engineering drawings, schematics, and blueprints; Advanced knowledge of basic assembly and repair procedures and principles of hydraulics; Computer literacy and able to learn job related software programs; Ability to work in confined spaces; Ability to make effective service presentations; and Knowledge of company products, pricing, and technical specifications.   Physical Requirements:  Ability to reach, stretch, bend, lift, move and carry objects weighing 50 pounds or less; Ability to move heavier objects with the assistance of others or by using mechanical devices; Ability to operate a motor vehicle; and Ability to perform essential functions of the job, as defined; Reasonable accommodations provided upon request.   Special Requirements:  Possession of a valid driver license; Acceptable driving record; Possession of a valid Confined Space Entry training certificate; Ability to use required personal protective equipment (PPE) and safety equipment; Ability to work in valve service areas; and    Ability to travel on company business as required.